Application Management Specialist- Nashville, TN
Company Name:
Dell
Application Management Specialist- Nashville, TN
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Application Management Specialist to join our team in Nashville, Tennessee.
Dell provides world-class application management and support (AMS) services across the globe. We manage our clients' applications so they can focus on their businesses. Dell(TM) AMS Services uses innovative technology and industry best practices to deliver end-to-end application support that focuses on the customer, delivers accurate and timely communications and provides continuous service improvements. We take pride and ownership in providing end-to-end production support, exceptional customer experience, and tailored support packages.
The Application Management Specialist will spend the first two months on-site with the customer out of Stamford, CT. After that, he/she will be located in our Nashville, TN office.
Role Responsibilities
The role of the L2 Support Lead is to manage all aspects of Service delivery for the function or stream of work within a function for an Investment Bank
Responsible for managing a team of support analysts as part of a global support group and Supervise Support team staff
Must keep team members motivated and drive them to provide value added services to the project
Should be able to communicate effectively across the project (stakeholders/sponsors, users, change teams, developers and testers)
Requirements
8
years of related experience or Undergraduate degree and 4
years' experience
Possess Management skills and capabilities
Face-off to client Production Service Managers on Operational issues at stream level
1st Escalation point for operational issue at the Stream Level
Delivering application support within set targets or Service Level Agreements
Prioritizing, planning and managing the tasks of a technical support team
Owns: SLA/ KPI compliance for the stream, Critical Incident management for the stream, Problem management for the stream, and Knowledge management for the stream
Ensure Shift handover to next team
Manages a technical support team in a Support environment
Owns new application on-boarding/ Decommissioning and Support Transformation
Contribute to business continuity strategies and disaster recovery exercises
Continuous Service Improvements
Technical Skills: Oracle/Sybase, Unix, Shell Scripting, Java, MQ
Preferences
Technical Skills: ITIL V3, Investment Banking domain knowledge, Autosys, Perl Scripting
_ Company Description With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work._
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Services IT - Software Development
Primary Location: North America-US-TN-Nashville
Other Locations: North America-US-CT-Stamford
Shift: Day Job
Job Level: Individual Contributor
Req ID: 14000F90Estimated Salary: $20 to $28 per hour based on qualifications.
Dell
Application Management Specialist- Nashville, TN
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Application Management Specialist to join our team in Nashville, Tennessee.
Dell provides world-class application management and support (AMS) services across the globe. We manage our clients' applications so they can focus on their businesses. Dell(TM) AMS Services uses innovative technology and industry best practices to deliver end-to-end application support that focuses on the customer, delivers accurate and timely communications and provides continuous service improvements. We take pride and ownership in providing end-to-end production support, exceptional customer experience, and tailored support packages.
The Application Management Specialist will spend the first two months on-site with the customer out of Stamford, CT. After that, he/she will be located in our Nashville, TN office.
Role Responsibilities
The role of the L2 Support Lead is to manage all aspects of Service delivery for the function or stream of work within a function for an Investment Bank
Responsible for managing a team of support analysts as part of a global support group and Supervise Support team staff
Must keep team members motivated and drive them to provide value added services to the project
Should be able to communicate effectively across the project (stakeholders/sponsors, users, change teams, developers and testers)
Requirements
8
years of related experience or Undergraduate degree and 4
years' experience
Possess Management skills and capabilities
Face-off to client Production Service Managers on Operational issues at stream level
1st Escalation point for operational issue at the Stream Level
Delivering application support within set targets or Service Level Agreements
Prioritizing, planning and managing the tasks of a technical support team
Owns: SLA/ KPI compliance for the stream, Critical Incident management for the stream, Problem management for the stream, and Knowledge management for the stream
Ensure Shift handover to next team
Manages a technical support team in a Support environment
Owns new application on-boarding/ Decommissioning and Support Transformation
Contribute to business continuity strategies and disaster recovery exercises
Continuous Service Improvements
Technical Skills: Oracle/Sybase, Unix, Shell Scripting, Java, MQ
Preferences
Technical Skills: ITIL V3, Investment Banking domain knowledge, Autosys, Perl Scripting
_ Company Description With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work._
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Services IT - Software Development
Primary Location: North America-US-TN-Nashville
Other Locations: North America-US-CT-Stamford
Shift: Day Job
Job Level: Individual Contributor
Req ID: 14000F90Estimated Salary: $20 to $28 per hour based on qualifications.
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