Case Manager
Company Name:
American International Group
Provide proactive support for distribution partners by acting as owners of the new business cases. This includes quality review of any other actions taken on the case, ordering and follow-up on pending requirements necessary for underwriting approval, follow-up on delivery requirements on conditionally issued cases, premium management and case issue. Champion key issues related to the case using strong communication skills, business knowledge and understanding of goals. Case Manager must cultivate business relationships with distribution partners, other members of their team and underwriters. Meet production and quality guidelines as established through performance management.
Primary
Responsibilities:
Provide administrative support to producers and underwriters though case review/quality check and ordering and following up on outstanding requirements. Included in this process are:
Quality check all front end review and analysis on each case.
Follow up on all outstanding requirements and provide appropriate documentation
Provide decisions or pertinent information proactively
Collection information necessary to complete the underwriting process
Locate lab work and other medical information done for other companies
Handle vendor follow up emails
Premium management follow up on pending and delivery requirements
Returning applications when alerted by licensing that agent should not have solicited application
Follow up on cases with offers outstanding, closing out cases when necessary
Close out conditionally issued cases when it has been determined that delivery requirements will not be obtained
Issue cases/place in force when all requirements are satisfied
Cash processing
Make outbound phone calls or emails
Work with distribution partners to gain their trust and confidence
Trouble shoot and resolve problems of high complexity
Work with underwriters on underwriting issues
Assist in giving intermediary direct access to the underwriter
Promptly return phone messages received from others within the company
All other duties as assigned/Shared
Responsibilities:
General knowledge of all New Business functions
Act as a SME and be available for questions as needed
Process improvements-identify opportunities to improve service and efficiency
Record any complaints that deal with legal matters or are of a regulatory nature received on a complaint form and forward to the appropriate parties in accordance with the company's policies and procedures.
Adhere to Company policies.
High school diploma or general education degree required.
1-3 years of experience.
Has proven leadership skills and positive attitude, capacity to make sound and effective decisions while demonstrating a high energy level, positive attitude and the ability to tailor phone demeanor in difficult situations.
Proven track record of showing initiative and creativity
Superior written and verbal communication skills
Strong understanding of Underwriting, New Business and Producer Services Dept workflows.
Must be proactive in servicing the producer, underwriter and customer by facilitating the underwriting process and providing excellent customer service
Effective organizational skills and attention to detail
Should possess high attention to detail with strong organizational and problem solving skills.
Ability to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities/requests.
Strong working knowledge of MS Office Suite (Outlook, PowerPoint, Word and Excel) and other company specific systems. American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 106253
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: Bachelors Degree (or equivalent)
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Administration/Office Services
Travel Percentage: 0%Estimated Salary: $20 to $28 per hour based on qualifications.
American International Group
Provide proactive support for distribution partners by acting as owners of the new business cases. This includes quality review of any other actions taken on the case, ordering and follow-up on pending requirements necessary for underwriting approval, follow-up on delivery requirements on conditionally issued cases, premium management and case issue. Champion key issues related to the case using strong communication skills, business knowledge and understanding of goals. Case Manager must cultivate business relationships with distribution partners, other members of their team and underwriters. Meet production and quality guidelines as established through performance management.
Primary
Responsibilities:
Provide administrative support to producers and underwriters though case review/quality check and ordering and following up on outstanding requirements. Included in this process are:
Quality check all front end review and analysis on each case.
Follow up on all outstanding requirements and provide appropriate documentation
Provide decisions or pertinent information proactively
Collection information necessary to complete the underwriting process
Locate lab work and other medical information done for other companies
Handle vendor follow up emails
Premium management follow up on pending and delivery requirements
Returning applications when alerted by licensing that agent should not have solicited application
Follow up on cases with offers outstanding, closing out cases when necessary
Close out conditionally issued cases when it has been determined that delivery requirements will not be obtained
Issue cases/place in force when all requirements are satisfied
Cash processing
Make outbound phone calls or emails
Work with distribution partners to gain their trust and confidence
Trouble shoot and resolve problems of high complexity
Work with underwriters on underwriting issues
Assist in giving intermediary direct access to the underwriter
Promptly return phone messages received from others within the company
All other duties as assigned/Shared
Responsibilities:
General knowledge of all New Business functions
Act as a SME and be available for questions as needed
Process improvements-identify opportunities to improve service and efficiency
Record any complaints that deal with legal matters or are of a regulatory nature received on a complaint form and forward to the appropriate parties in accordance with the company's policies and procedures.
Adhere to Company policies.
High school diploma or general education degree required.
1-3 years of experience.
Has proven leadership skills and positive attitude, capacity to make sound and effective decisions while demonstrating a high energy level, positive attitude and the ability to tailor phone demeanor in difficult situations.
Proven track record of showing initiative and creativity
Superior written and verbal communication skills
Strong understanding of Underwriting, New Business and Producer Services Dept workflows.
Must be proactive in servicing the producer, underwriter and customer by facilitating the underwriting process and providing excellent customer service
Effective organizational skills and attention to detail
Should possess high attention to detail with strong organizational and problem solving skills.
Ability to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities/requests.
Strong working knowledge of MS Office Suite (Outlook, PowerPoint, Word and Excel) and other company specific systems. American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 106253
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: Bachelors Degree (or equivalent)
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Administration/Office Services
Travel Percentage: 0%Estimated Salary: $20 to $28 per hour based on qualifications.
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