Support Engineer - Level 3
Company Name:
Executive Trackers, LLC
Support Engineer - Level 3
Location:Nashville, TN, United States
Job #4494989
Date Posted: 11-21-2014
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We are an industry leading managed service provider in a casual yet professional environment. We are seeking individuals that will grow with the company and are looking for a long term career.
Job Description
The Level 3 Support Engineer should be able to field all service requests that level 1 or 2 support technicians are unable to resolve in the technical areas listed below.
Qualifications
Minimum 5 years' WAN / LAN infrastructure support experience
Technical team lead experience a plus.
Technical Skills Required
Active Directory, DNS, DHCP, Patch Management, WAN, LAN, VPN, Terminal Services, VMware, Windows Server, Wireless Configuration, Exchange, Office 365, Active Sync
Technical Skills Desired
Experience with PSA Ticketing system (ConnectWise a plus)
Remote monitoring & management tools (N-central a plus)
Certifications (Microsoft & VMware a plus)
Visio (Network Diagrams)
Experience with Mac OS
Microsoft operating systems & applications in a virtual environment
Industry / client specific applications
Advanced network support: WAN and LAN connectivity, network devices & security
Active Directory change requests
Backup & disaster recovery solutions
End user remote access issues: VPN, Terminal Services
Additional Responsibilities
Scheduled maintenance tasks
After Hours
Work with dispatch & other team members to resolve issues within SLA's
Make recommendations for process improvement
Assist dispatcher with call over flow & monitor service boards for new tickets when dispatch is unavailable
New hardware setup
Some local travel to client sites (reimbursable)
Keep customers informed of incident progress
Enter time in ticketing system in real time
Documentation of new or modified configurations
Work with vendors as required to remediate incidents
Handle tickets escalated from other team members
Personal Attributes
Multi-tasking in a dynamic environment
Listening & fact finding skills
Oral & written communication skills
Self-discipline
Organization & Attention to detail
Good interpersonal skills & patience are a must when working with end users on a daily basis
Benefits
Retirement plan match up to 3%
Roth IRA contributions
Group Health insurance with company contribution
Mobile phone expense allotment
Paid Holidays and PTOEstimated Salary: $20 to $28 per hour based on qualifications.
Executive Trackers, LLC
Support Engineer - Level 3
Location:Nashville, TN, United States
Job #4494989
Date Posted: 11-21-2014
Apply Now
Send to Friend
We are an industry leading managed service provider in a casual yet professional environment. We are seeking individuals that will grow with the company and are looking for a long term career.
Job Description
The Level 3 Support Engineer should be able to field all service requests that level 1 or 2 support technicians are unable to resolve in the technical areas listed below.
Qualifications
Minimum 5 years' WAN / LAN infrastructure support experience
Technical team lead experience a plus.
Technical Skills Required
Active Directory, DNS, DHCP, Patch Management, WAN, LAN, VPN, Terminal Services, VMware, Windows Server, Wireless Configuration, Exchange, Office 365, Active Sync
Technical Skills Desired
Experience with PSA Ticketing system (ConnectWise a plus)
Remote monitoring & management tools (N-central a plus)
Certifications (Microsoft & VMware a plus)
Visio (Network Diagrams)
Experience with Mac OS
Microsoft operating systems & applications in a virtual environment
Industry / client specific applications
Advanced network support: WAN and LAN connectivity, network devices & security
Active Directory change requests
Backup & disaster recovery solutions
End user remote access issues: VPN, Terminal Services
Additional Responsibilities
Scheduled maintenance tasks
After Hours
Work with dispatch & other team members to resolve issues within SLA's
Make recommendations for process improvement
Assist dispatcher with call over flow & monitor service boards for new tickets when dispatch is unavailable
New hardware setup
Some local travel to client sites (reimbursable)
Keep customers informed of incident progress
Enter time in ticketing system in real time
Documentation of new or modified configurations
Work with vendors as required to remediate incidents
Handle tickets escalated from other team members
Personal Attributes
Multi-tasking in a dynamic environment
Listening & fact finding skills
Oral & written communication skills
Self-discipline
Organization & Attention to detail
Good interpersonal skills & patience are a must when working with end users on a daily basis
Benefits
Retirement plan match up to 3%
Roth IRA contributions
Group Health insurance with company contribution
Mobile phone expense allotment
Paid Holidays and PTOEstimated Salary: $20 to $28 per hour based on qualifications.
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