Shipping and Delivery Support Sr Operations Program Manager
Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service team is an essential part of that mission.
We hire the world's brightest minds, offering them an environment in which they can identify and relentlessly drive solutions to improve our customer experience.
We do this every day by solving complex business and technical problems with ingenuity and simplicity.
We're making history and the good news is, we've only just begun.
Our expanding logistics products and services like Amazon Logistics, Global Specialty Fulfillment, Ship with Amazon (SWA), and Last Mile are creating new customer segments, including delivery drivers, package recipients, shippers, and property managers.
Shipping & Delivery Support (SDS) is a customer service organization dedicated to creating world-class support for these customers.
Our primary mission in supporting customers is to enable successful and on-time package deliveries.
To achieve our mission, SDS is seeking a Senior Program Leader to develop innovative and efficient support models.
In this role you will:
(Re)design bespoke support models that are tailored to optimize resources and at the same time drive stellar experiences Question norms across our organization and apply your knowledge and experience to drive improvements Show exemplary judgment in making trade-offs between short versus long term business goals Identify and drive changes to cross-functional capabilities that span teams across Amazon operations Work closely with cross functional teams to identify business goals, establish project scope, KPI's and provide thought leadership and actionable recommendations for improvements Develop and lead regular updates to (senior) stakeholders and create mechanisms for tracking and reporting performance Find practical and simple solutions to complex problems without sacrificing quality or functionality Lead the transition of support into a new Customer Relationship Management toolA day in the lifeAbout the hiring groupJob responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
We hire the world's brightest minds, offering them an environment in which they can identify and relentlessly drive solutions to improve our customer experience.
We do this every day by solving complex business and technical problems with ingenuity and simplicity.
We're making history and the good news is, we've only just begun.
Our expanding logistics products and services like Amazon Logistics, Global Specialty Fulfillment, Ship with Amazon (SWA), and Last Mile are creating new customer segments, including delivery drivers, package recipients, shippers, and property managers.
Shipping & Delivery Support (SDS) is a customer service organization dedicated to creating world-class support for these customers.
Our primary mission in supporting customers is to enable successful and on-time package deliveries.
To achieve our mission, SDS is seeking a Senior Program Leader to develop innovative and efficient support models.
In this role you will:
(Re)design bespoke support models that are tailored to optimize resources and at the same time drive stellar experiences Question norms across our organization and apply your knowledge and experience to drive improvements Show exemplary judgment in making trade-offs between short versus long term business goals Identify and drive changes to cross-functional capabilities that span teams across Amazon operations Work closely with cross functional teams to identify business goals, establish project scope, KPI's and provide thought leadership and actionable recommendations for improvements Develop and lead regular updates to (senior) stakeholders and create mechanisms for tracking and reporting performance Find practical and simple solutions to complex problems without sacrificing quality or functionality Lead the transition of support into a new Customer Relationship Management toolA day in the lifeAbout the hiring groupJob responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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