Customer Service Sr. Continuous Improvement Expert, CS ACES
Job summaryAs part of Amazon mission to be the most customer-centric company, we are looking for the right people to help us to continue to improve our customer service processes, align them with customer requirements, and operationalize our learning.
The Customer Service (CS) Amazon Customer Excellence System (ACES) Senior Continuous Improvement Expert supports, coordinates and facilitates structured process improvement activities aligned to our business goals.
They foster a culture of continuous improvement, provides thought leadership, solves for root causes and not symptoms, influences change at all levels in the organization, and delivers big improvements for our customers.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability.
Additionally, you are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing Customer Service environment.
You will participate in the exchange and promotion of best practices within the Amazon operational world as well as influence the Management Team in use of process improvement methods.
While the methodology for improving process is Lean/Six Sigma, it is not limited to it.
If you have new way of doing it, we will like to hear and implement it.
Location:
Nashville TN, Arlington VA, Kennewick WA, Lexington KY, Huntington WVKey job responsibilitiesKey
Responsibilities:
Facilitates the execution of the WW ACES strategy through local management and support teams.
Performs quantitative examination of key process indicators to identify opportunities for process improvement.
Demonstrates discretion in coordination of project scoping and selection to align with business goals.
Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results.
Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
Runs projects as assigned by manager.
Attend meetings as necessary to facilitate growth and network-wide parity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service (CS) Amazon Customer Excellence System (ACES) Senior Continuous Improvement Expert supports, coordinates and facilitates structured process improvement activities aligned to our business goals.
They foster a culture of continuous improvement, provides thought leadership, solves for root causes and not symptoms, influences change at all levels in the organization, and delivers big improvements for our customers.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability.
Additionally, you are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing Customer Service environment.
You will participate in the exchange and promotion of best practices within the Amazon operational world as well as influence the Management Team in use of process improvement methods.
While the methodology for improving process is Lean/Six Sigma, it is not limited to it.
If you have new way of doing it, we will like to hear and implement it.
Location:
Nashville TN, Arlington VA, Kennewick WA, Lexington KY, Huntington WVKey job responsibilitiesKey
Responsibilities:
Facilitates the execution of the WW ACES strategy through local management and support teams.
Performs quantitative examination of key process indicators to identify opportunities for process improvement.
Demonstrates discretion in coordination of project scoping and selection to align with business goals.
Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results.
Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
Runs projects as assigned by manager.
Attend meetings as necessary to facilitate growth and network-wide parity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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