Capacity Planning Analyst, Worldwide Capacity Planning
Job summaryAt Amazon, we're working to be the most customer-centric company on earth.
If you'd like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.
We are looking for an exceptional analyst to join our Worldwide capacity planning team for Digital and Device support.
Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs.
We build forecasting models and optimization tools that help predict capacity requirement for every 30 mins and support new device launches, game launches, Prime day, sporting events and many more events across Amazon universe.
The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically across various initiatives.
They will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
The successful candidate will partner with Operations, outsourcing, program and tech leadership teams across multiple countries like US, LATAM, India, Philippines and South Africa.
Key job responsibilitiesBuild capacity planning solutions that help optimize service levels and lower variable costsManage staffing (4-6 weeks) and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies.
Improve performance to plan by identifying, measuring and managing key metrics related to customer servicePartner with customer service technology teams on new initiatives, including launch of industry-leading decision support toolsMitigate capacity risks by managing dependencies across multiple operating units and sites.
Clearly communicate dependencies and manage/track exceptionsLead global process standardization initiatives.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you'd like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.
We are looking for an exceptional analyst to join our Worldwide capacity planning team for Digital and Device support.
Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs.
We build forecasting models and optimization tools that help predict capacity requirement for every 30 mins and support new device launches, game launches, Prime day, sporting events and many more events across Amazon universe.
The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically across various initiatives.
They will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
The successful candidate will partner with Operations, outsourcing, program and tech leadership teams across multiple countries like US, LATAM, India, Philippines and South Africa.
Key job responsibilitiesBuild capacity planning solutions that help optimize service levels and lower variable costsManage staffing (4-6 weeks) and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies.
Improve performance to plan by identifying, measuring and managing key metrics related to customer servicePartner with customer service technology teams on new initiatives, including launch of industry-leading decision support toolsMitigate capacity risks by managing dependencies across multiple operating units and sites.
Clearly communicate dependencies and manage/track exceptionsLead global process standardization initiatives.
Estimated Salary: $20 to $28 per hour based on qualifications.
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