Customer Experience Agent - Flexible Shift
Reperio Health, Inc Reperio Health, Inc Nashville, TN Nashville, TN $24 an hour $24 an hour 18 hours ago 18 hours ago 18 hours ago About the Company Reperio is a healthtech solution that enables people to take a health assessment from the comfort and convenience of their own home with instant results.
Healthcare in the U.
S.
can be complex, and many adults are not proactive in monitoring their health.
COVID-19 has reinforced the importance of taking health seriously and finding ways to measure and track our health over time.
Reperio provides individuals access to their own health data through a kit of FDA-approved medical sensors, which is paired with an app, guiding the individual through a series of health tests.
The Reperio app highlights key health markers which can be reviewed with a Reperio physician.
This streamlined technology makes it simple for individuals to understand their health better today and discover the small changes that can improve their health over time.
About the Role Customer Experience Agent are the soul of the Customer Experience Team.
They are our first touch with users and their end to end experience with our product.
In this role, CX Specialists will partner with managers to support organizational engagement with customers and clearly define the customer journey landscape.
From the initial point of contact to post-use support, we look to our CX Specialists to focus on and track the physical and digital interactions each client has with our product.
Our CX Specialists are the driving force behind sharing customer wins and blockers with the aim of enhancing Reperio's product, systems, and processes.
This is a very exciting time for us, and for this brand new team.
You will play an integral role in gathering user feedback that ultimately sets our business ahead of the pack.
If you are interested in rolling up your sleeves and building something amazing for our users, we encourage you to apply! Hourly Rate:
$24/Hr.
Our Ideal Candidate (will be happy to):
Approach each user with humanity, and respond to them with patience and empathy.
Identifies these opportunities as a chance for us to learn and grow.
Learn about our customers needs and provide prioritized feedback to the rest of the Reperio team in a clear, concise manner.
Quickly determine how to remove blockers for users, and consistently offer the best possible path to resolution.
Provide assistance to each user by troubleshooting issues that may arise with screening.
Excited to grow with the company.
Proven ability to meet or exceed individual metrics.
Approach each day ready to multi-task, and take on the unknown with an open mind.
Enjoy working at a start up company where we trust one another and are responsible to each other.
The Basics:
2
years in a Customer Service role.
2
years experience resolving customer requests, questions, and concerns via live chat, email and phone.
Familiarity with Zendesk, Salesforce, Hubspot or other customer relationship management systems.
Excellent communication skills - both written and verbal.
Acquire and document product knowledge from our customers, our tools, and available information from our internal systems (such as Slack).
Proactive communication with Customer Experience Manager and the rest of the CX team to ensure that we are consistently providing exceptional customer service.
Experience handling customer complaints and de-escalation.
Able to type 45wpm.
A genuine desire to be supportive of others.
Curiosity to know more - even when the subject matter is outside of your comfort zone.
You must be open to a flexible work schedule - at least a 2 weeks notice if there is a change.
We are 24/7 and our shifts are specifically designed to accommodate and support our users whenever they need us.
Bonus Points for:
Experience working in a startup environment.
Experience working in the Healthcare industry.
Experience working in the Tech industry.
Ability to approach each day as a force of kindness.
Ability to use de-escalation skills for immediate resolution.
Having a sense of humor is always a plus.
Bilingual (Spanish).
Why Join Our Team? Our core values are fundamental to us, and we've brought a lot of serious thought and past experiences into creating them.
So, before you apply, please take a look and make sure they align with your own values and work style:
We are passionate about our customers We are candid & respectful We empower through collaboration & ownership We value progress over perfection We appreciate our different experiences We own our mistakes & become part of the solution We go above and beyond Perks Below is a list of some current benefits we offer.
As we grow, we expect these to evolve:
Medical and vision coverage through Providence Health; dental coverage through Delta Dental FSA & HSA-eligible plans available; coverage for dependents Flexible/Hybrid remote work possible $200 stipend to outfit your workstation with what you need to be productive.
Estimated Salary: $20 to $28 per hour based on qualifications.
Healthcare in the U.
S.
can be complex, and many adults are not proactive in monitoring their health.
COVID-19 has reinforced the importance of taking health seriously and finding ways to measure and track our health over time.
Reperio provides individuals access to their own health data through a kit of FDA-approved medical sensors, which is paired with an app, guiding the individual through a series of health tests.
The Reperio app highlights key health markers which can be reviewed with a Reperio physician.
This streamlined technology makes it simple for individuals to understand their health better today and discover the small changes that can improve their health over time.
About the Role Customer Experience Agent are the soul of the Customer Experience Team.
They are our first touch with users and their end to end experience with our product.
In this role, CX Specialists will partner with managers to support organizational engagement with customers and clearly define the customer journey landscape.
From the initial point of contact to post-use support, we look to our CX Specialists to focus on and track the physical and digital interactions each client has with our product.
Our CX Specialists are the driving force behind sharing customer wins and blockers with the aim of enhancing Reperio's product, systems, and processes.
This is a very exciting time for us, and for this brand new team.
You will play an integral role in gathering user feedback that ultimately sets our business ahead of the pack.
If you are interested in rolling up your sleeves and building something amazing for our users, we encourage you to apply! Hourly Rate:
$24/Hr.
Our Ideal Candidate (will be happy to):
Approach each user with humanity, and respond to them with patience and empathy.
Identifies these opportunities as a chance for us to learn and grow.
Learn about our customers needs and provide prioritized feedback to the rest of the Reperio team in a clear, concise manner.
Quickly determine how to remove blockers for users, and consistently offer the best possible path to resolution.
Provide assistance to each user by troubleshooting issues that may arise with screening.
Excited to grow with the company.
Proven ability to meet or exceed individual metrics.
Approach each day ready to multi-task, and take on the unknown with an open mind.
Enjoy working at a start up company where we trust one another and are responsible to each other.
The Basics:
2
years in a Customer Service role.
2
years experience resolving customer requests, questions, and concerns via live chat, email and phone.
Familiarity with Zendesk, Salesforce, Hubspot or other customer relationship management systems.
Excellent communication skills - both written and verbal.
Acquire and document product knowledge from our customers, our tools, and available information from our internal systems (such as Slack).
Proactive communication with Customer Experience Manager and the rest of the CX team to ensure that we are consistently providing exceptional customer service.
Experience handling customer complaints and de-escalation.
Able to type 45wpm.
A genuine desire to be supportive of others.
Curiosity to know more - even when the subject matter is outside of your comfort zone.
You must be open to a flexible work schedule - at least a 2 weeks notice if there is a change.
We are 24/7 and our shifts are specifically designed to accommodate and support our users whenever they need us.
Bonus Points for:
Experience working in a startup environment.
Experience working in the Healthcare industry.
Experience working in the Tech industry.
Ability to approach each day as a force of kindness.
Ability to use de-escalation skills for immediate resolution.
Having a sense of humor is always a plus.
Bilingual (Spanish).
Why Join Our Team? Our core values are fundamental to us, and we've brought a lot of serious thought and past experiences into creating them.
So, before you apply, please take a look and make sure they align with your own values and work style:
We are passionate about our customers We are candid & respectful We empower through collaboration & ownership We value progress over perfection We appreciate our different experiences We own our mistakes & become part of the solution We go above and beyond Perks Below is a list of some current benefits we offer.
As we grow, we expect these to evolve:
Medical and vision coverage through Providence Health; dental coverage through Delta Dental FSA & HSA-eligible plans available; coverage for dependents Flexible/Hybrid remote work possible $200 stipend to outfit your workstation with what you need to be productive.
Estimated Salary: $20 to $28 per hour based on qualifications.
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