Sr. Program Manager, Network Health, NA DSP Network Health
At Amazon, we're working to be the most Customer-centric company on earth.
One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders.
The goal of Amazon is to build a world class last mile operation.
Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP).
Amazon works directly with DSPs to make deliveries to our customers.
As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.
We are looking for a Senior Program Manager to join the Last Mile Network Health team.
This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the end of life cycle for Delivery Service Partners.
Responsibilities include (but are not limited to):
- Monitors key quality metrics, and defines and implements initiatives to drive improvements - Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task - Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders.
The goal of Amazon is to build a world class last mile operation.
Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP).
Amazon works directly with DSPs to make deliveries to our customers.
As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.
We are looking for a Senior Program Manager to join the Last Mile Network Health team.
This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the end of life cycle for Delivery Service Partners.
Responsibilities include (but are not limited to):
- Monitors key quality metrics, and defines and implements initiatives to drive improvements - Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task - Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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