Shipping and Delivery Support Sr Program Manager Ship with Amazon , Shipping and Delivery Support
Amazon's expanding Logistics products and services (e.
g.
Amazon Logistics, Global Specialty Fulfillment, and Amazon Delivery Technology) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners.
Shipping & Delivery Support (SDS) is a customer service organization dedicated to create world class support for these new customer segments.
To achieve our mission, SDS is seeking a Senior Operations Program Manager to lead global operational launches and monitor the customer experience post-launch.
This is an opportunity for you to build best in class customer service for a new and rapidly expanding group of Amazon customers! The Senior Operations Program Manager will assess the needs of the customer service required for new transportation products and services, design the support model, as well as create and implement project plans to establish support operations.
This person will need to work closely with product managers, support teams, finance, senior leaders, and regional operations teams across multiple Amazon organizations.
Key Responsibilities Dive deep into ongoing operations and create a plan for support launch and SDS integrations Create cross-function project plans that ensures SDS support models are in place for transportation products and services Ensure SDS support models are meeting the need of customers, product teams, and SDS associates.
Review performance and VoC insights and engage stakeholders to root cause and resolve defects in the customer experience We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA Nashville, TN, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
g.
Amazon Logistics, Global Specialty Fulfillment, and Amazon Delivery Technology) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners.
Shipping & Delivery Support (SDS) is a customer service organization dedicated to create world class support for these new customer segments.
To achieve our mission, SDS is seeking a Senior Operations Program Manager to lead global operational launches and monitor the customer experience post-launch.
This is an opportunity for you to build best in class customer service for a new and rapidly expanding group of Amazon customers! The Senior Operations Program Manager will assess the needs of the customer service required for new transportation products and services, design the support model, as well as create and implement project plans to establish support operations.
This person will need to work closely with product managers, support teams, finance, senior leaders, and regional operations teams across multiple Amazon organizations.
Key Responsibilities Dive deep into ongoing operations and create a plan for support launch and SDS integrations Create cross-function project plans that ensures SDS support models are in place for transportation products and services Ensure SDS support models are meeting the need of customers, product teams, and SDS associates.
Review performance and VoC insights and engage stakeholders to root cause and resolve defects in the customer experience We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA Nashville, TN, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
