Leasing & Hospitality Specialist
Nashville, TN Nashville, TN Full-time Full-time $18 - $20 an hour $18 - $20 an hour 12 days ago 12 days ago 12 days ago Why Southern Land? Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals--all in-house and working together every day to envision and create uniquely beautiful places.
Position Summary Southern Land Company, a national real estate development and construction firm, is seeking a full-time Leasing & Hospitality Specialist to join our dynamic team in Nashville, TN.
Vertis Green Hills is offering an exciting opportunity for an energetic, enthusiastic, and motivated individual who is passionate about providing world class customer service.
The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.
The Leasing Specialist will assist the Community Manager with leasing apartment homes, hosting events, and providing exceptional customer service to our current and future residents.
Vertis Green Hills is an amenity-filled, Class A++, luxury, high rise, rental property located in Nashville, TN.
The unique asset is an 18-story property and includes apartment units with a mixed-use retail component.
Primary Responsibilities Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities.
Must be available on Saturdays.
Maintain a professional/respectful, yet friendly atmosphere in the leasing office and other areas where future residents and residents meet.
Inspect tour routes, models, mini-models, and show apartments daily to ensure cleanliness.
When on the property, pick up litter and report need to Service Manager/Community Manager.
Open and close models and show units at beginning and ending of each day including adjusting lights, blinds, and HVAC.
Prepare open/close checklist and distribute to PM daily.
Complete Daily Traffic Summary Report and turn in Weekly to Community Manager by Monday morning 9:
00am.
Prepare and maintain refreshments, show apartments and model.
Complete any daily opening responsibilities and place and promotional materials/signage in eye-catching locations to generate traffic.
Know current month's budgeted occupancy, current occupancy, and the leasing goals necessary to achieve budget.
Know which units are available to always show and lease.
Achieve all leasing goals assigned by Community Manager and/or Assistant Community Manager.
Answer incoming phone calls prior to the third ring in a cheerful and professional manger and handle each call accordingly whether it is a future resident call, upset resident, service request, etc.
Display a pro-active attitude when speaking with residents about problems that may arise.
Transfer calls to Assistant Property Manager or Property Manager when appropriate.
When handling a future resident call, greet enthusiastically, determine their needs, sell the benefits of the community and apartment homes, and strive to make a specific appointment for future resident to visit.
Update in Customer Relationship Management System (CRM) with extensive notes.
Greet future residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
Maintain awareness of the advantages of the community, apartment homes and neighborhood, local market conditions, competitors, and trends.
Contribute ideas to Community Manager for marketing property and improving resident satisfaction.
Complete all reporting requirements to include but not limited to outreach marketing, traffic reports, daily checklists and maintaining CRM and Property Management System (PMS).
Assist with preparation and execution of outreach marketing.
Assist in maintaining an Outreach Marketing Notebook.
Prepare move in gift and place it in apartment on day of move in.
Walk the apartment with the resident at or before moving in and complete the move in inventory /condition form.
Assist in resident retention program, resident appreciation days and special functions as requested.
Functions will require your participation at least one event per month after hours.
Assist residents via phone, email and in person with questions and service requests in a pro-active, kind, courteous and respectful manner.
Ask the right questions to assist the maintenance personnel in understanding what the maintenance needs are of the resident.
Enter all information into CRM, including prospect phone calls, visits, applicants, residents, resident communication, demographics, wants and needs, apartments shown and all activity that applies to the community.
Use CRM to manage appointments and tasks, respond to all leads in 24 hours and according to Southern Land guidelines daily.
Schedule follow up and record activity in CRM with each prospect and resident.
Correctly process all lease applications, collect proof of income, gain management approval, and notify prospective residents of results within 24 - 72 hours.
Schedule pre-signing of lease within 72 hours after approval notification.
Schedule move in appointments and freight elevator.
Inventory office supplies on periodic basis.
Report needs to Community Manager.
.
Take service requests, enter CRM, print and distribute work orders to maintenance and perform appropriate number of call backs.
Complete work orders in CRM on daily basis.
Maintain Renters Insurance on all residents including renewals, maintain Rentable Items Status, Birthdays, update email addresses in CRM, resident telephone numbers, demographic/work information, etc.
Knowledge, Skills, and Abilities Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential Excellent written and verbal communication skills.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co - workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
Education and Experience High school diploma or equivalent 2-5 years prior sales, customer service, or leasing experience Fair Housing Training Preferred Qualifications Lease-up experience College degree Experience with YARDI Company Overview Southern Land Company believes that community is the heart of every successful development project.
With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home.
In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities.
We believe in big ideas and paying attention to every detail required to realize them.
We Have A strong brand recognized for quality, performance, and artistry Guiding principles of creativity and innovation An open mind for new ideas and creative methods A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more! Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Southern Land Company offers a competitive benefits package, including 401k and paid time off.
Southern Land Company is a Drug Free Workplace.
For more information, please visit our website at www.
southernland.
com.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
#SLC1 Required Education and Experience High school diploma or equivalent 3 - 5 years prior leasing experience Fair Housing Training Lease - up experience Preferred Education and Experience College degree preferred Experience with YARDI a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
Position Summary Southern Land Company, a national real estate development and construction firm, is seeking a full-time Leasing & Hospitality Specialist to join our dynamic team in Nashville, TN.
Vertis Green Hills is offering an exciting opportunity for an energetic, enthusiastic, and motivated individual who is passionate about providing world class customer service.
The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.
The Leasing Specialist will assist the Community Manager with leasing apartment homes, hosting events, and providing exceptional customer service to our current and future residents.
Vertis Green Hills is an amenity-filled, Class A++, luxury, high rise, rental property located in Nashville, TN.
The unique asset is an 18-story property and includes apartment units with a mixed-use retail component.
Primary Responsibilities Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities.
Must be available on Saturdays.
Maintain a professional/respectful, yet friendly atmosphere in the leasing office and other areas where future residents and residents meet.
Inspect tour routes, models, mini-models, and show apartments daily to ensure cleanliness.
When on the property, pick up litter and report need to Service Manager/Community Manager.
Open and close models and show units at beginning and ending of each day including adjusting lights, blinds, and HVAC.
Prepare open/close checklist and distribute to PM daily.
Complete Daily Traffic Summary Report and turn in Weekly to Community Manager by Monday morning 9:
00am.
Prepare and maintain refreshments, show apartments and model.
Complete any daily opening responsibilities and place and promotional materials/signage in eye-catching locations to generate traffic.
Know current month's budgeted occupancy, current occupancy, and the leasing goals necessary to achieve budget.
Know which units are available to always show and lease.
Achieve all leasing goals assigned by Community Manager and/or Assistant Community Manager.
Answer incoming phone calls prior to the third ring in a cheerful and professional manger and handle each call accordingly whether it is a future resident call, upset resident, service request, etc.
Display a pro-active attitude when speaking with residents about problems that may arise.
Transfer calls to Assistant Property Manager or Property Manager when appropriate.
When handling a future resident call, greet enthusiastically, determine their needs, sell the benefits of the community and apartment homes, and strive to make a specific appointment for future resident to visit.
Update in Customer Relationship Management System (CRM) with extensive notes.
Greet future residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
Maintain awareness of the advantages of the community, apartment homes and neighborhood, local market conditions, competitors, and trends.
Contribute ideas to Community Manager for marketing property and improving resident satisfaction.
Complete all reporting requirements to include but not limited to outreach marketing, traffic reports, daily checklists and maintaining CRM and Property Management System (PMS).
Assist with preparation and execution of outreach marketing.
Assist in maintaining an Outreach Marketing Notebook.
Prepare move in gift and place it in apartment on day of move in.
Walk the apartment with the resident at or before moving in and complete the move in inventory /condition form.
Assist in resident retention program, resident appreciation days and special functions as requested.
Functions will require your participation at least one event per month after hours.
Assist residents via phone, email and in person with questions and service requests in a pro-active, kind, courteous and respectful manner.
Ask the right questions to assist the maintenance personnel in understanding what the maintenance needs are of the resident.
Enter all information into CRM, including prospect phone calls, visits, applicants, residents, resident communication, demographics, wants and needs, apartments shown and all activity that applies to the community.
Use CRM to manage appointments and tasks, respond to all leads in 24 hours and according to Southern Land guidelines daily.
Schedule follow up and record activity in CRM with each prospect and resident.
Correctly process all lease applications, collect proof of income, gain management approval, and notify prospective residents of results within 24 - 72 hours.
Schedule pre-signing of lease within 72 hours after approval notification.
Schedule move in appointments and freight elevator.
Inventory office supplies on periodic basis.
Report needs to Community Manager.
.
Take service requests, enter CRM, print and distribute work orders to maintenance and perform appropriate number of call backs.
Complete work orders in CRM on daily basis.
Maintain Renters Insurance on all residents including renewals, maintain Rentable Items Status, Birthdays, update email addresses in CRM, resident telephone numbers, demographic/work information, etc.
Knowledge, Skills, and Abilities Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential Excellent written and verbal communication skills.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co - workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
Education and Experience High school diploma or equivalent 2-5 years prior sales, customer service, or leasing experience Fair Housing Training Preferred Qualifications Lease-up experience College degree Experience with YARDI Company Overview Southern Land Company believes that community is the heart of every successful development project.
With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home.
In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities.
We believe in big ideas and paying attention to every detail required to realize them.
We Have A strong brand recognized for quality, performance, and artistry Guiding principles of creativity and innovation An open mind for new ideas and creative methods A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more! Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Southern Land Company offers a competitive benefits package, including 401k and paid time off.
Southern Land Company is a Drug Free Workplace.
For more information, please visit our website at www.
southernland.
com.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
#SLC1 Required Education and Experience High school diploma or equivalent 3 - 5 years prior leasing experience Fair Housing Training Lease - up experience Preferred Education and Experience College degree preferred Experience with YARDI a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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