Sr. Employee Relations Program Manager , ER Business Operations
Who We Are - At Amazon, innovation is in our DNA, and we constantly seek out the world's brightest technology minds to research and develop new solutions to improve the lives of our customers:
shoppers, sellers, content creators, and developers around the world.
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
Amazon's Employee Relations (ER) Business Operations team is looking for a Senior Program Manager with a demonstrated passion for building innovative new mechanisms that support our global mission to become Earth's Best Employer.
As a Senior Program Manager on the ER Business Operations team, you will play a critical role in developing and leading new strategic initiatives from discovery through sustainment, and partnering with leadership stakeholders and cross-functional partners to deliver mechanisms that improve the employee experience.
To be successful in this role, you must be an expert in building new programs, driving continual improvements to existing program portfolios based on employee feedback and collaborating effectively across technical and non-technical teams; ensuring alignment between efforts across people, process, and technology.
Key job responsibilities Own Program Design & Development:
Lead complex company-wide projects through the full lifecycle of design, development and execution, ensuring their timely and effective delivery.
Your work will encompass things like program build/launch, continuous improvement of existing programs, establishing standard work and building reporting/analytics tools.
Teach and Lead Project Management:
Get hands on with project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones, resource and program tracking, development and management of risk, issue and action logs, testing and rolling out the final program, while bringing others on the team to your PM skill level.
Build Analytics and Measurements:
Possess exceptional analytical skills, comfortable working with large amounts of data and communicating data findings.
Analyze key metrics to uncover trends and root causes that inform program design.
Measure outcomes and outputs of projects and process improvement endeavors.
Leverage quantitative results to inform direction of the business.
Obsess Over the Associate and Driver
Experience:
Develop a keen understanding of the voice of the associate and driver.
Combine data and anecdotes to develop perspective.
Ensure perspective is at the forefront of program / product development and deployment.
Deliver Innovative Solutions:
Challenge current practices and think outside the box to generate creative ways to scale ER programs and develop innovative solutions raise the bar and exceed expectations.
Drive Communication:
Own communications to program participants and stakeholders that cut through the noise of competing requirements and facilitates action.
Lead Cross-Functional Collaboration:
You will partner with teams including technology, business and services organizations to bring solutions to life.
You will build collaborative, influential internal and external relationships with critical stakeholders to gather information, feedback and earn support and necessary resources to design and deliver programs.
Master of Problem Solving:
Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Nashville, TN, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
shoppers, sellers, content creators, and developers around the world.
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
Amazon's Employee Relations (ER) Business Operations team is looking for a Senior Program Manager with a demonstrated passion for building innovative new mechanisms that support our global mission to become Earth's Best Employer.
As a Senior Program Manager on the ER Business Operations team, you will play a critical role in developing and leading new strategic initiatives from discovery through sustainment, and partnering with leadership stakeholders and cross-functional partners to deliver mechanisms that improve the employee experience.
To be successful in this role, you must be an expert in building new programs, driving continual improvements to existing program portfolios based on employee feedback and collaborating effectively across technical and non-technical teams; ensuring alignment between efforts across people, process, and technology.
Key job responsibilities Own Program Design & Development:
Lead complex company-wide projects through the full lifecycle of design, development and execution, ensuring their timely and effective delivery.
Your work will encompass things like program build/launch, continuous improvement of existing programs, establishing standard work and building reporting/analytics tools.
Teach and Lead Project Management:
Get hands on with project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones, resource and program tracking, development and management of risk, issue and action logs, testing and rolling out the final program, while bringing others on the team to your PM skill level.
Build Analytics and Measurements:
Possess exceptional analytical skills, comfortable working with large amounts of data and communicating data findings.
Analyze key metrics to uncover trends and root causes that inform program design.
Measure outcomes and outputs of projects and process improvement endeavors.
Leverage quantitative results to inform direction of the business.
Obsess Over the Associate and Driver
Experience:
Develop a keen understanding of the voice of the associate and driver.
Combine data and anecdotes to develop perspective.
Ensure perspective is at the forefront of program / product development and deployment.
Deliver Innovative Solutions:
Challenge current practices and think outside the box to generate creative ways to scale ER programs and develop innovative solutions raise the bar and exceed expectations.
Drive Communication:
Own communications to program participants and stakeholders that cut through the noise of competing requirements and facilitates action.
Lead Cross-Functional Collaboration:
You will partner with teams including technology, business and services organizations to bring solutions to life.
You will build collaborative, influential internal and external relationships with critical stakeholders to gather information, feedback and earn support and necessary resources to design and deliver programs.
Master of Problem Solving:
Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Nashville, TN, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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