Sr. Learning & Development Specialist, Associate and Leader Learning Experiences (ALE)
The Associate & Leader Experience (ALE) is hiring a Sr.
Learning & Development Specialist to support hourly onboarding programs within Worldwide Ops (WWOps).
As a member of the ALE team, the Sr.
Learning & Development Specialist will be responsible for designing, developing, and maintaining an onboarding program for Level 3 hourly employees.
This role is critical in shaping the onboarding experience and initial leadership development of this population, playing a pivotal role in optimizing the learning experience to empower Level 3 employees and ensure they are well-equipped to effectively support their team and the operation.
Key job responsibilitieso Develop and refine the overall onboarding strategy for WWOps Level 3 employees.
o Design and implement innovative and impactful learning programs for Level 3 employees.
o Oversee the development and maintenance of high-quality learning content and curriculum.
o Collaborate with subject matter experts to ensure the relevance and effectiveness of the materials.
o Coordinate program delivery on a global scale, considering diverse needs and languages.
o Ensure that programs are accessible, engaging, and optimized for regardless of delivery mode.
o Define key performance indicators (KPIs) to measure program success and impact.
o Use data and analytics to continuously assess and improve the learning offerings.
o Collaborate with various stakeholders, including HR, Operations, and Training teams, to understand learner requirements and incorporate feedback in the design and continuous improvement phases of a product.
o Manage the budget allocated, ensuring cost-effective solutions.
o Oversee external vendors and internal resources as needed to deliver high-quality learning solutions.
o Drive the adoption of new learning initiatives and champion change management processes to ensure behavior changes are realized.
o Communicate program progress, updates, and outcomes to senior leadership and relevant stakeholders.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Bellevue, WA, USA Chicago, IL, USA Nashville, TN, USA New York, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Learning & Development Specialist to support hourly onboarding programs within Worldwide Ops (WWOps).
As a member of the ALE team, the Sr.
Learning & Development Specialist will be responsible for designing, developing, and maintaining an onboarding program for Level 3 hourly employees.
This role is critical in shaping the onboarding experience and initial leadership development of this population, playing a pivotal role in optimizing the learning experience to empower Level 3 employees and ensure they are well-equipped to effectively support their team and the operation.
Key job responsibilitieso Develop and refine the overall onboarding strategy for WWOps Level 3 employees.
o Design and implement innovative and impactful learning programs for Level 3 employees.
o Oversee the development and maintenance of high-quality learning content and curriculum.
o Collaborate with subject matter experts to ensure the relevance and effectiveness of the materials.
o Coordinate program delivery on a global scale, considering diverse needs and languages.
o Ensure that programs are accessible, engaging, and optimized for regardless of delivery mode.
o Define key performance indicators (KPIs) to measure program success and impact.
o Use data and analytics to continuously assess and improve the learning offerings.
o Collaborate with various stakeholders, including HR, Operations, and Training teams, to understand learner requirements and incorporate feedback in the design and continuous improvement phases of a product.
o Manage the budget allocated, ensuring cost-effective solutions.
o Oversee external vendors and internal resources as needed to deliver high-quality learning solutions.
o Drive the adoption of new learning initiatives and champion change management processes to ensure behavior changes are realized.
o Communicate program progress, updates, and outcomes to senior leadership and relevant stakeholders.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA Bellevue, WA, USA Chicago, IL, USA Nashville, TN, USA New York, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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