DIrector Performance and Operations
Description
This position is incentive eligible.
Introduction
Do you want to join an organization that invests in you as a(an) DIrector Performance and Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated DIrector Performance and Operations like you to be a part of our team.
Job Summary and Qualifications
Nursing Operations exists to support the execution of the nursing strategy to become the nursing employer of choice by ensuring nurses have the resources to take care of patients. The Core Values of the Nursing Operations team are to be collaborative, reliable, and intentional. This non-clinical performance improvement position leads the execution of efforts related to nursing staffing and care teams, supporting HCA's 93,000 nurses and 11,600 nurse leaders, in collaboration with our clinical team members.
The Director Performance and Operations, Nursing position requires a leader with:
A collaborative, team-based approach- experienced in attaining and leveraging strategic relationships
The ability to ask thoughtful questions and provide insights, using data
A self-starter mentality and ability to identify and drive path forward
The ability to learn quickly and iteratively apply learnings to all projects
The ability to identify opportunities and execute on them
Up to 25% Travel
Major
Responsibilities:
Execute the Nursing Operations agenda across the organization:
Lead efforts and/or offer subject matter expertise in developing enterprise strategies such as: staffing and productivity, operational resiliency efforts, technical advancements (including tools and/or dashboards), alternate models of patient care, reducing length of stay, and evolving business and clinical analytics
Performance Improvement & Quality Control:
Develop standards and benchmarks for performance management
Integrate data with other operational tools and products to provide more robust decision making resources
Serve as business owner of technical tools and dashboards
Develop and implement systems and processes to assist with quality control
Data & Analytics for Operational Support:
Derive key operational insights from data & analytics
Prepare data and reports for site reviews and assessments
Through data analysis, identifies highest-value opportunities to proposed solutions to workflow and operational barriers- including pilot selection or prioritized enterprise rollout plans
Serves as key partner and Nursing Operations point of contact for other CSG teams (including Analytics team)
Nursing Operations Liaison:
Provide performance improvement and operational expertise and support to multidisciplinary groups at the corporate, division and facility levels
Seek feedback from key stakeholder groups to address critical business needs, eliminate barriers, and ensure performance and execution
Develop tools and resources for facility and division leadership/staff
Education and Training:
Collaborate with team members to develop operational content and training that enables users to derive insights from enterprise analytics tools and resources
Conduct and support implementations as needed (including change management, training, etc)
Provide ongoing technical consultations, problem solving and support services
Education &
Experience:
Bachelor's Degree in Business, Economics, Engineering or comparable experience required
7
years of experience in healthcare environment with background in performance improvement, HR operations, or other comparable or equivalent combination of education and/or experience
PMP, LEAN, or Six Sigma Certification- must obtain within one year of hire required
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
Good people beget good people.- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our DIrector Performance and Operations opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is incentive eligible.
Introduction
Do you want to join an organization that invests in you as a(an) DIrector Performance and Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated DIrector Performance and Operations like you to be a part of our team.
Job Summary and Qualifications
Nursing Operations exists to support the execution of the nursing strategy to become the nursing employer of choice by ensuring nurses have the resources to take care of patients. The Core Values of the Nursing Operations team are to be collaborative, reliable, and intentional. This non-clinical performance improvement position leads the execution of efforts related to nursing staffing and care teams, supporting HCA's 93,000 nurses and 11,600 nurse leaders, in collaboration with our clinical team members.
The Director Performance and Operations, Nursing position requires a leader with:
A collaborative, team-based approach- experienced in attaining and leveraging strategic relationships
The ability to ask thoughtful questions and provide insights, using data
A self-starter mentality and ability to identify and drive path forward
The ability to learn quickly and iteratively apply learnings to all projects
The ability to identify opportunities and execute on them
Up to 25% Travel
Major
Responsibilities:
Execute the Nursing Operations agenda across the organization:
Lead efforts and/or offer subject matter expertise in developing enterprise strategies such as: staffing and productivity, operational resiliency efforts, technical advancements (including tools and/or dashboards), alternate models of patient care, reducing length of stay, and evolving business and clinical analytics
Performance Improvement & Quality Control:
Develop standards and benchmarks for performance management
Integrate data with other operational tools and products to provide more robust decision making resources
Serve as business owner of technical tools and dashboards
Develop and implement systems and processes to assist with quality control
Data & Analytics for Operational Support:
Derive key operational insights from data & analytics
Prepare data and reports for site reviews and assessments
Through data analysis, identifies highest-value opportunities to proposed solutions to workflow and operational barriers- including pilot selection or prioritized enterprise rollout plans
Serves as key partner and Nursing Operations point of contact for other CSG teams (including Analytics team)
Nursing Operations Liaison:
Provide performance improvement and operational expertise and support to multidisciplinary groups at the corporate, division and facility levels
Seek feedback from key stakeholder groups to address critical business needs, eliminate barriers, and ensure performance and execution
Develop tools and resources for facility and division leadership/staff
Education and Training:
Collaborate with team members to develop operational content and training that enables users to derive insights from enterprise analytics tools and resources
Conduct and support implementations as needed (including change management, training, etc)
Provide ongoing technical consultations, problem solving and support services
Education &
Experience:
Bachelor's Degree in Business, Economics, Engineering or comparable experience required
7
years of experience in healthcare environment with background in performance improvement, HR operations, or other comparable or equivalent combination of education and/or experience
PMP, LEAN, or Six Sigma Certification- must obtain within one year of hire required
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
Good people beget good people.- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our DIrector Performance and Operations opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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