Client Services Specialist
is seeking to hire a Client Services Specialist for our client in Nashville, TN!
Benefits Available!
Weekly Pay!
$37.93/Hour
Experience:
Less than 1 year
1
years
3
years
5
years
7
years
10
year
15
years
CERTIFICATIONS:
3 years as legal or administrative assistant experience preferred
DESCRIPTION:
EDUCATION (Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance.
Note in Other if experience may be substituted.)
High School Graduate/Equivalent
Associate's Degree Required
Bachelor's Degree Preferred
Bachelor's Degree Required
Master's Degree Preferred
Doctorate Degree Required in _
Medical Doctorate (MD) Required
Doctor of Pharmacy (PharmD) Required
Technical Training
General
Responsibilities:
Monitors new incoming creative requests through Adobe Workfront and reviews for accuracy before assigning work to the correct team
Assists design team leads with assigning work, allocating resources, and managing capacity within Adobe Workfront and other project management platforms
Serves as a primary point of contact for a group of marketing requesters throughout the work lifecycle to provide proactive updates to stakeholders
Independently handles client-facing communication to provide excellent customer service to stakeholders
Assists in driving operational excellence through partnership and collaboration across various high functioning teams
Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs
Collaborates with other members of the traffic team to build intake forms, project templates, and workflows within Adobe Workfront and other project management platforms.
OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)
Adobe Workfront experience preferred
Proven client support experience, customer-oriented and ability to adapt/respond to different types of personalities
Ability to develop partnerships and be seen as trusted partner and resource with clients across internal and external stakeholders, offering consultation, solution-building and strategic support
Exhibits solid written, verbal, and non-verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization
Collaborative with some experience working within complex, matrixed organizations
Solid analytical skills and deadline driven, with ability to ensure quality while delivering on deadline and at pace
Strong time management, organizational skills, and attention to detail with the ability to oversee the management of projects and requests in a fast-paced environment
Track record of learning and applying new technologies quickly
Experience communicating technical concepts to non-tech-savvy end users
Assists in identifying ways to work more efficiently/effectively and improve operational processes
Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines
Approaches project and customer challenges with respect, optimism, creativity, a collaborative spirit, an intentional mindset, and ingenuity
Willing to jump in wherever assistance is needed, no task is too small
Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits Available!
Weekly Pay!
$37.93/Hour
Experience:
Less than 1 year
1
years
3
years
5
years
7
years
10
year
15
years
CERTIFICATIONS:
3 years as legal or administrative assistant experience preferred
DESCRIPTION:
EDUCATION (Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance.
Note in Other if experience may be substituted.)
High School Graduate/Equivalent
Associate's Degree Required
Bachelor's Degree Preferred
Bachelor's Degree Required
Master's Degree Preferred
Doctorate Degree Required in _
Medical Doctorate (MD) Required
Doctor of Pharmacy (PharmD) Required
Technical Training
General
Responsibilities:
Monitors new incoming creative requests through Adobe Workfront and reviews for accuracy before assigning work to the correct team
Assists design team leads with assigning work, allocating resources, and managing capacity within Adobe Workfront and other project management platforms
Serves as a primary point of contact for a group of marketing requesters throughout the work lifecycle to provide proactive updates to stakeholders
Independently handles client-facing communication to provide excellent customer service to stakeholders
Assists in driving operational excellence through partnership and collaboration across various high functioning teams
Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs
Collaborates with other members of the traffic team to build intake forms, project templates, and workflows within Adobe Workfront and other project management platforms.
OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)
Adobe Workfront experience preferred
Proven client support experience, customer-oriented and ability to adapt/respond to different types of personalities
Ability to develop partnerships and be seen as trusted partner and resource with clients across internal and external stakeholders, offering consultation, solution-building and strategic support
Exhibits solid written, verbal, and non-verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization
Collaborative with some experience working within complex, matrixed organizations
Solid analytical skills and deadline driven, with ability to ensure quality while delivering on deadline and at pace
Strong time management, organizational skills, and attention to detail with the ability to oversee the management of projects and requests in a fast-paced environment
Track record of learning and applying new technologies quickly
Experience communicating technical concepts to non-tech-savvy end users
Assists in identifying ways to work more efficiently/effectively and improve operational processes
Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines
Approaches project and customer challenges with respect, optimism, creativity, a collaborative spirit, an intentional mindset, and ingenuity
Willing to jump in wherever assistance is needed, no task is too small
Estimated Salary: $20 to $28 per hour based on qualifications.
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