Level 1 Field Technician
Company Name:
Arca24.com
Salary period: Annual
Level 1 Field Technician Nashville, TN Contract to Hire
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Overview:
Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. In this role, you will be utilizing your own vehicle and expensing mileage weekly over a 75 mile radius.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customer responding to technical questions or request for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support with guidance of a Lead Technician. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations. On-call rotation including some nights and weekend support required
Qualifications:
Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience POS (Point of Sale) experience strongly preferred Ability to attain A
certification with 90 days of employment Experience with cable inspection/organization/replacement (CAT5/Fiber) Retail Service, Self-Checkout Device & Data Cable troubleshooting experience preferred Must be willing to go on a lift and fix Access Points when necessary throughout store locations Clearvision or comparable ticketing system with SLA Driven automation Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Must have a Clean Driving record
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Level 1 Field Technician Nashville, TN Contract to Hire
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Overview:
Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. In this role, you will be utilizing your own vehicle and expensing mileage weekly over a 75 mile radius.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customer responding to technical questions or request for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support with guidance of a Lead Technician. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs basic computer hardware and software installations. On-call rotation including some nights and weekend support required
Qualifications:
Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience POS (Point of Sale) experience strongly preferred Ability to attain A
certification with 90 days of employment Experience with cable inspection/organization/replacement (CAT5/Fiber) Retail Service, Self-Checkout Device & Data Cable troubleshooting experience preferred Must be willing to go on a lift and fix Access Points when necessary throughout store locations Clearvision or comparable ticketing system with SLA Driven automation Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Must have a Clean Driving record
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.Estimated Salary: $20 to $28 per hour based on qualifications.
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