Business Analyst, US - Customer Experience
Amazon strives to be the world's most customer-centric company.
Amazon Customer Service (CS) is looking for a Business Analyst (BA) who can improve our ability to use data to measure and define actionable insights which drives meaningful change to the customer experience, across Amazon.
The Customer Insights team uses escalation and voice of the customer data to identify processes and defects that harm our customer's trust in Amazon.
By translating complex or ambiguous business problems into clearly defined data and analyses, you will provide Program Management and CS Operations teams with actionable information to ensure that the correct solutions are built for our customers.
We are looking for someone who is highly motivated, detail-oriented, and customer obsessed that excels at deconstructing business problems into their fundamental components and finding creative ways to use data to quantify those problems.
Ideally, you will have extensive experience handling ambiguous data sets and turning them into meaningful insights for action by organizational leadership.
You insist on a high standard of data quality in your work and are comfortable delivering in a fast paced environment and balancing multiple priorities while still surprising and delighting stakeholders by uncovering insights and proposed actions through analytics.
In this role you will consistently support a variety of ad hoc analytical needs and interface frequently with business-focused stakeholders.
Core Responsibilities Partner with Project Management and CS Operations to identify the fundamental data elements required to answer complex or ambiguous business questions.
Enable effective decision-making by finding, retrieving, and interpreting data from multiple sources and compiling it into digestible and actionable insights.
Measure and forecast the impact of customer experience defects and compare the before-and-after states for a customer experience.
Develop a deep understanding of CS contact and concession data while quickly learning and validating unfamiliar data sets as needed from business teams outside of CS.
Build automated reporting solutions to track the results of implemented solutions, identify and execute on opportunities to automate common data asks.
Provide ad hoc analytics support for Operations and Voice of the Customer partner teams.
Provide consultation and coaching on analytics best practices to business stakeholders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Amazon Customer Service (CS) is looking for a Business Analyst (BA) who can improve our ability to use data to measure and define actionable insights which drives meaningful change to the customer experience, across Amazon.
The Customer Insights team uses escalation and voice of the customer data to identify processes and defects that harm our customer's trust in Amazon.
By translating complex or ambiguous business problems into clearly defined data and analyses, you will provide Program Management and CS Operations teams with actionable information to ensure that the correct solutions are built for our customers.
We are looking for someone who is highly motivated, detail-oriented, and customer obsessed that excels at deconstructing business problems into their fundamental components and finding creative ways to use data to quantify those problems.
Ideally, you will have extensive experience handling ambiguous data sets and turning them into meaningful insights for action by organizational leadership.
You insist on a high standard of data quality in your work and are comfortable delivering in a fast paced environment and balancing multiple priorities while still surprising and delighting stakeholders by uncovering insights and proposed actions through analytics.
In this role you will consistently support a variety of ad hoc analytical needs and interface frequently with business-focused stakeholders.
Core Responsibilities Partner with Project Management and CS Operations to identify the fundamental data elements required to answer complex or ambiguous business questions.
Enable effective decision-making by finding, retrieving, and interpreting data from multiple sources and compiling it into digestible and actionable insights.
Measure and forecast the impact of customer experience defects and compare the before-and-after states for a customer experience.
Develop a deep understanding of CS contact and concession data while quickly learning and validating unfamiliar data sets as needed from business teams outside of CS.
Build automated reporting solutions to track the results of implemented solutions, identify and execute on opportunities to automate common data asks.
Provide ad hoc analytics support for Operations and Voice of the Customer partner teams.
Provide consultation and coaching on analytics best practices to business stakeholders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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