Sr. BIE
Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission.
Amazon CS is one of the largest customer service organizations in the world.
Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).
One of our newest customer service programs, Customer Service by Amazon (CSBA), enables Marketplace sellers to delegate their customer service to Amazon.
We are seeking an experienced Sr.
Business Intelligence Engineer to lead global analytics for this program.
The successful candidate will define the analytics strategy, including automation and creation of new KPIs, and build scalable ways to use data to drive and inform the global program expansion plans.
Key
Responsibilities:
Define the global reporting strategy for CSBA Build, launch and scale repeatable BI/reporting mechanisms for CSBA for both global and local reporting purposes Ensure standardization of data between CSBA programs Conduct deep dives to identify root causes of pain points and opportunities for improvement Become a subject matter expert in CSBA data, supporting local analytics resources as new programs launch.
Estimated Salary: $20 to $28 per hour based on qualifications.
Amazon CS is one of the largest customer service organizations in the world.
Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).
One of our newest customer service programs, Customer Service by Amazon (CSBA), enables Marketplace sellers to delegate their customer service to Amazon.
We are seeking an experienced Sr.
Business Intelligence Engineer to lead global analytics for this program.
The successful candidate will define the analytics strategy, including automation and creation of new KPIs, and build scalable ways to use data to drive and inform the global program expansion plans.
Key
Responsibilities:
Define the global reporting strategy for CSBA Build, launch and scale repeatable BI/reporting mechanisms for CSBA for both global and local reporting purposes Ensure standardization of data between CSBA programs Conduct deep dives to identify root causes of pain points and opportunities for improvement Become a subject matter expert in CSBA data, supporting local analytics resources as new programs launch.
Estimated Salary: $20 to $28 per hour based on qualifications.
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