Senior Instructional Designer
The Worldwide Customer Service CSA Learning team is looking for an innovative Sr.
Instructional Designer (Program Manager) to create high-quality and impactful learning experiences for a global audience.
You will create and continuously improve learning programs using an array of creative approaches that inspire Customer Service Associates (CSAs) to keep raising the bar for the world class service they provide to customers.
The role requires someone knowledgeable in adult learning and instructional design strategies for performance-based outcomes.
We are looking for someone who can innovate, move quickly, insist on highest standards, and not be constrained by how things have been done before.
They will have the ability to manage multiple concurrent and interdependent projects and experience working cross-functionally with global stakeholders.
You will develop eLearning, just-in-time performance support, microlearning, and instructor-led (both virtual and in-person) learning materials.
You will represent the CSA Learning team on global project teams, articulating the needs of the learner and how the project will impact the business.
You will consider a global audience in the design of your learning programs, ensuring that your content can speak to audiences who vary in culture, countries and everyday life.
You will design content, which is scalable and delivers results and use proven evaluation methodology to make effective changes going forward.
Some of the key job functions:
Design innovative, engaging, and effective learning solutions to help Amazonians become even more customer obsessed.
Create a variety of learning assets (elearning, classroom or virtual instructor-led activities, job aids, microlearning, facilitator guides, etc.
) Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offering.
Create and maintain long-term relationships with subject matter experts (SME) to assist in guiding you through developing accurate and relevant content for global audiences in a variety of subject areas.
Conduct stakeholder and SME interviews to determine, recommend and document project instructional standards, learner engagement strategies and evaluation plans.
Experiment with new learning strategies, methods, and pilot programs.
Lead projects through the design lifecycle from scoping, research and analysis, design, development, launch, and analyzing impact.
Provide clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation.
Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities eLearning, ILT (both in person and virtual), blended learning, job aids, performance support tools, etc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Instructional Designer (Program Manager) to create high-quality and impactful learning experiences for a global audience.
You will create and continuously improve learning programs using an array of creative approaches that inspire Customer Service Associates (CSAs) to keep raising the bar for the world class service they provide to customers.
The role requires someone knowledgeable in adult learning and instructional design strategies for performance-based outcomes.
We are looking for someone who can innovate, move quickly, insist on highest standards, and not be constrained by how things have been done before.
They will have the ability to manage multiple concurrent and interdependent projects and experience working cross-functionally with global stakeholders.
You will develop eLearning, just-in-time performance support, microlearning, and instructor-led (both virtual and in-person) learning materials.
You will represent the CSA Learning team on global project teams, articulating the needs of the learner and how the project will impact the business.
You will consider a global audience in the design of your learning programs, ensuring that your content can speak to audiences who vary in culture, countries and everyday life.
You will design content, which is scalable and delivers results and use proven evaluation methodology to make effective changes going forward.
Some of the key job functions:
Design innovative, engaging, and effective learning solutions to help Amazonians become even more customer obsessed.
Create a variety of learning assets (elearning, classroom or virtual instructor-led activities, job aids, microlearning, facilitator guides, etc.
) Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offering.
Create and maintain long-term relationships with subject matter experts (SME) to assist in guiding you through developing accurate and relevant content for global audiences in a variety of subject areas.
Conduct stakeholder and SME interviews to determine, recommend and document project instructional standards, learner engagement strategies and evaluation plans.
Experiment with new learning strategies, methods, and pilot programs.
Lead projects through the design lifecycle from scoping, research and analysis, design, development, launch, and analyzing impact.
Provide clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation.
Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities eLearning, ILT (both in person and virtual), blended learning, job aids, performance support tools, etc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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