ACES Consumer Communications & Engagement Specialist
Worldwide Customer Service (WWCS) Consumer ACES (Amazon Customer Excellence Systems) is a group of process improvement experts who are passionate about solving external and internal customer problems.
We look at solving problems that are largely Consumer in nature, but if the solutions applies to other verticals, we share best practices and solutions across, so that we solve at scale.
With a large portfolio of programs and stakeholder groups that spread across multiple time zones, levels and organizations, we are excited to hire a creative thinker to support and innovate our internal communications via channels that bring about reach and scale.
In this role, you will partner with the CS ACES Consumer leadership team (LT) to develop and execute communications plans as per the needs identified for the organization.
You will also contribute and deliver on the elements of Communications and Engagement related to the wider global CS ACES strategy (led by the CS ACES Machinery team).
In this role you will assess and define the most effective communication channels for internal and external communication ('All Hands' meetings, video messages, newsletters, blogs, internal social media tools, team meetings, etc.
) and guide others on how to deliver that content.
This role reports to the CS ACES Consumer Governance PM.
Key ResponsibilitiesCommunicationsDefine, execute and manage the CS ACES Consumer communications framework.
This includes but is not limited to:
Support the strategic and tactical communication plans around various changes impacting the CS ACES Consumer organization.
The right candidate has the ability to absorb complex information and translate it into concise, compelling content and design to impact organizational goals.
Use data to measure effectiveness of communication initiatives.
The right candidate would continually monitor, analyse and propose solutions to improve messaging to maximize impact.
Contribute to the design of solutions for emerging topics that need to be communicated to the CS ACES Consumer team.
The candidate should also be able to define the correct communication channel to use based on the type of information that will be cascaded.
Identify and apply communications tools and technologies to maximize efficiency and impact of communication with stakeholders and teams within and outside CS ACES Consumer Program.
The specialist should explore ways to evaluate communication channels and track the usage through metrics.
Partner with the different CS ACES Communications Manager to build toolkits, templates, training, and processes to promote self-service and communication minimum standards.
The candidate should be able to identify best practices across the organization with the intention to seek standardization across (but not limited to) the CS ACES Consumer team.
Maintain scalable, sustainable and repeatable communication processes.
The candidate will be the owner of the team pages (wiki, SharePoint, etc), newsletters/flash reports, and the scheduling of recurrent activities related, but not limited, to engagement and communication (i.
e.
Team Offsites, All Hands, Connections Reviews, Monthly Retrospective, CS LT xBRs, etc.
).
Responsible for ACES Consumer LSC, and All Hands, scheduling, driving content, gathering inputs from relevant Consumer (or other) teams.
EngagementIn partnership with the CS ACES Consumer leaders, develop and launch program initiatives that drive engagement in our culturally diverse team.
This includes but is not limited to:
Assist in the creation and implementation of local strategies to effectively engage the CS ACES Consumer team in topics related to Connections, Diversity, equity and inclusion (DEI), organizational changes, celebration of successes, Fun and Engagement activities, etc.
In partnership with CS ACES Communications Manager, CS Global Programs and other CS initiatives, support the execution of engagement activities that target the CS ACES organization and that foster a culture of DEI and wellbeing.
Create solutions to highlight success, recognition of talent and visibility of the individual contributions to the wider CS ACES goals.
Provide guidance to CS ACES Consumer team members on planning and execution of local engagement activities at scale, and support with internal changes that can impact ACES employees.
In charge of team's swag.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We look at solving problems that are largely Consumer in nature, but if the solutions applies to other verticals, we share best practices and solutions across, so that we solve at scale.
With a large portfolio of programs and stakeholder groups that spread across multiple time zones, levels and organizations, we are excited to hire a creative thinker to support and innovate our internal communications via channels that bring about reach and scale.
In this role, you will partner with the CS ACES Consumer leadership team (LT) to develop and execute communications plans as per the needs identified for the organization.
You will also contribute and deliver on the elements of Communications and Engagement related to the wider global CS ACES strategy (led by the CS ACES Machinery team).
In this role you will assess and define the most effective communication channels for internal and external communication ('All Hands' meetings, video messages, newsletters, blogs, internal social media tools, team meetings, etc.
) and guide others on how to deliver that content.
This role reports to the CS ACES Consumer Governance PM.
Key ResponsibilitiesCommunicationsDefine, execute and manage the CS ACES Consumer communications framework.
This includes but is not limited to:
Support the strategic and tactical communication plans around various changes impacting the CS ACES Consumer organization.
The right candidate has the ability to absorb complex information and translate it into concise, compelling content and design to impact organizational goals.
Use data to measure effectiveness of communication initiatives.
The right candidate would continually monitor, analyse and propose solutions to improve messaging to maximize impact.
Contribute to the design of solutions for emerging topics that need to be communicated to the CS ACES Consumer team.
The candidate should also be able to define the correct communication channel to use based on the type of information that will be cascaded.
Identify and apply communications tools and technologies to maximize efficiency and impact of communication with stakeholders and teams within and outside CS ACES Consumer Program.
The specialist should explore ways to evaluate communication channels and track the usage through metrics.
Partner with the different CS ACES Communications Manager to build toolkits, templates, training, and processes to promote self-service and communication minimum standards.
The candidate should be able to identify best practices across the organization with the intention to seek standardization across (but not limited to) the CS ACES Consumer team.
Maintain scalable, sustainable and repeatable communication processes.
The candidate will be the owner of the team pages (wiki, SharePoint, etc), newsletters/flash reports, and the scheduling of recurrent activities related, but not limited, to engagement and communication (i.
e.
Team Offsites, All Hands, Connections Reviews, Monthly Retrospective, CS LT xBRs, etc.
).
Responsible for ACES Consumer LSC, and All Hands, scheduling, driving content, gathering inputs from relevant Consumer (or other) teams.
EngagementIn partnership with the CS ACES Consumer leaders, develop and launch program initiatives that drive engagement in our culturally diverse team.
This includes but is not limited to:
Assist in the creation and implementation of local strategies to effectively engage the CS ACES Consumer team in topics related to Connections, Diversity, equity and inclusion (DEI), organizational changes, celebration of successes, Fun and Engagement activities, etc.
In partnership with CS ACES Communications Manager, CS Global Programs and other CS initiatives, support the execution of engagement activities that target the CS ACES organization and that foster a culture of DEI and wellbeing.
Create solutions to highlight success, recognition of talent and visibility of the individual contributions to the wider CS ACES goals.
Provide guidance to CS ACES Consumer team members on planning and execution of local engagement activities at scale, and support with internal changes that can impact ACES employees.
In charge of team's swag.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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