Associate Vendor Manager
Amazon is seeking a talented individual to join their WorldWide Customer Service (WWCS) team within Global Outsourcing (GO).
The pace of Amazon CS GO's innovation, launches, international scale, and complexity creates huge opportunities.
We are seeking an experienced account management leader to join our CS GO team as a Senior Associate Vendor Manager.
This leader will manage external vendor relationships, drive operational excellence, lead procurement activities, and collaborate with other Amazon teams to positively impact customer experience.
The ideal candidate will draw from their previous work experience in vendor or account management, contact center management and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.
Responsibilities include:
Service Delivery - Provide leadership for vendor based teams and effectively lead operations to the highest standard of customer obsession, drive project and change management, including new implementations.
Procurement & Contract Management - Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation, and contract administration.
Risk and Control - Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans.
Stakeholder Management - Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.
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Estimated Salary: $20 to $28 per hour based on qualifications.
The pace of Amazon CS GO's innovation, launches, international scale, and complexity creates huge opportunities.
We are seeking an experienced account management leader to join our CS GO team as a Senior Associate Vendor Manager.
This leader will manage external vendor relationships, drive operational excellence, lead procurement activities, and collaborate with other Amazon teams to positively impact customer experience.
The ideal candidate will draw from their previous work experience in vendor or account management, contact center management and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.
Responsibilities include:
Service Delivery - Provide leadership for vendor based teams and effectively lead operations to the highest standard of customer obsession, drive project and change management, including new implementations.
Procurement & Contract Management - Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation, and contract administration.
Risk and Control - Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans.
Stakeholder Management - Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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