Communication Specialist
Amazon's Mass Action Recovery Support (MARS) team acts as the centralized communications liaison between Amazon's Recovery and Business teams and Amazon's customers.
The MARS mission is to enhance and support recovery of Digital, Device, and Alexa Services (D2AS) customer facing issues by providing bulk recovery actions and is responsible for communicating to millions of customers each year across more than 12 languages.
Do you want to join a team focused on critical communication but also with a role in the decision making process? Are you a passionate learner ready to relentlessly deep dive into data sets and partner with business analysts advocate across leadership teams and business teams? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued?The MARS team is looking for a Program Specialist to help support and shape the future of our growing Bulk Action/Communications team.
You will play a key role on the team in serving as the face of the team, owning relationships with partner teams requesting actions, and driving the communications process from end to end.
This position will drive all investigations and corrections into data, partnering with other teams internally, and will write and drive delivery of customer facing verbiage, ensuring all customers are properly communicated with.
This position will need to partner various business teams, as well as data teams to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed.
Outside of these day-to-day roles, Program Specialists will own and have to properly prioritize a myriad of team related projects.
Key ResponsibilitiesThe ideal candidate for this role will be able to:
o Facilitate bulk recovery actions and communications on behalf of the Amazon's D2AS org.
o Be the primary owner of mass action requests, owning and driving facilitation from end to end.
o Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on strong business judgement.
o Act as a thought leader in understanding customer experiences, partnering with mass mail facilitators, and providing data in ways which create the best possible customer experience.
o Prepare and publish mass mail text recommendations, where needed challenging partner teams to provide better customer experiences.
o Ability to review a situation, identify the most customer centric path forward, and write mass mail content which fits the situation.
o Be the liaison between business analyst teams and mass mail teams on complex issues requiring outside data assistance.
o Prepare data input recommendations, reports, and data/customer related investigations.
o Perform quality checks of mails to ensure the end customer experience is ideal.
Work in a 24/7/365 environment with a flexible shift that may include evenings, weekends, or holiday.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The MARS mission is to enhance and support recovery of Digital, Device, and Alexa Services (D2AS) customer facing issues by providing bulk recovery actions and is responsible for communicating to millions of customers each year across more than 12 languages.
Do you want to join a team focused on critical communication but also with a role in the decision making process? Are you a passionate learner ready to relentlessly deep dive into data sets and partner with business analysts advocate across leadership teams and business teams? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued?The MARS team is looking for a Program Specialist to help support and shape the future of our growing Bulk Action/Communications team.
You will play a key role on the team in serving as the face of the team, owning relationships with partner teams requesting actions, and driving the communications process from end to end.
This position will drive all investigations and corrections into data, partnering with other teams internally, and will write and drive delivery of customer facing verbiage, ensuring all customers are properly communicated with.
This position will need to partner various business teams, as well as data teams to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed.
Outside of these day-to-day roles, Program Specialists will own and have to properly prioritize a myriad of team related projects.
Key ResponsibilitiesThe ideal candidate for this role will be able to:
o Facilitate bulk recovery actions and communications on behalf of the Amazon's D2AS org.
o Be the primary owner of mass action requests, owning and driving facilitation from end to end.
o Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on strong business judgement.
o Act as a thought leader in understanding customer experiences, partnering with mass mail facilitators, and providing data in ways which create the best possible customer experience.
o Prepare and publish mass mail text recommendations, where needed challenging partner teams to provide better customer experiences.
o Ability to review a situation, identify the most customer centric path forward, and write mass mail content which fits the situation.
o Be the liaison between business analyst teams and mass mail teams on complex issues requiring outside data assistance.
o Prepare data input recommendations, reports, and data/customer related investigations.
o Perform quality checks of mails to ensure the end customer experience is ideal.
Work in a 24/7/365 environment with a flexible shift that may include evenings, weekends, or holiday.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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