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Call Quality Assurance Specialist Call Quality Assurance Specialist Responsibilities: -Monitor and evaluate inbound and outbound calls -Meet quantitative monitoring productivity goals -Attend applicable training sessions to stay updated on changes -Provide recommendations and feedback Requirements: -High school diploma -Prior customer service experience is preferred -Excellent communication and MS Office skills -Ability to work with little supervision and use good judgment After registering you may be able to apply for this job directly (if still active) on (Sterling Health Plans)'s site. Future job matches may be sent from Geebo approved job partners.
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