Senior Content Designer
Amazon's Customer Service (CS) department is looking for an experienced (Senior) Content Designer to steer content re-design for global transformation and experimentation programs.
This role is responsible for designing, testing and setting KPIs for new formats, layouts and templates for our customer support content viewed more than 2 billion times per year.
You will lead customer-centred content design in a project environment, where content analysis, design or re-design, testing and iterating is done rapidly.
You will run co-design workshops with content team members and will give them the opportunity to contribute to content designs, while keeping a sharp focus on meeting customer needs.
You will partner with a researcher to validate that the re-designed content meets customer needs by testing it with our user groups.
Key responsibilities Deep dive on content to map it against customer needs and global alignment opportunities Design and re-design content formats, layouts and templates to give our customers what they need as quickly as possible Use data and customer contacts to steer content experiments, with the aim of improving customer satisfaction and reducing contacts Review and edit others work to ensure it meets content standards Coach those who have not used content design or customer centred design methodology previously, building a culture of knowledge sharing, peer reviews and content critiques within the content teams Create or contribute to training to build skills where there are knowledge gaps Present to all levels of the organization, securing buy in for customer focused content design approach and tailor your message depending on your audienceThis role will split their time across different content transformation and experimentation projects.
You will be comfortable juggling different projects and influencing a range of global stakeholders on behalf of our customers.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This role is responsible for designing, testing and setting KPIs for new formats, layouts and templates for our customer support content viewed more than 2 billion times per year.
You will lead customer-centred content design in a project environment, where content analysis, design or re-design, testing and iterating is done rapidly.
You will run co-design workshops with content team members and will give them the opportunity to contribute to content designs, while keeping a sharp focus on meeting customer needs.
You will partner with a researcher to validate that the re-designed content meets customer needs by testing it with our user groups.
Key responsibilities Deep dive on content to map it against customer needs and global alignment opportunities Design and re-design content formats, layouts and templates to give our customers what they need as quickly as possible Use data and customer contacts to steer content experiments, with the aim of improving customer satisfaction and reducing contacts Review and edit others work to ensure it meets content standards Coach those who have not used content design or customer centred design methodology previously, building a culture of knowledge sharing, peer reviews and content critiques within the content teams Create or contribute to training to build skills where there are knowledge gaps Present to all levels of the organization, securing buy in for customer focused content design approach and tailor your message depending on your audienceThis role will split their time across different content transformation and experimentation projects.
You will be comfortable juggling different projects and influencing a range of global stakeholders on behalf of our customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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