Associate Director, IT Support Analyst
Your role Are you a detail-oriented multitasker? Are you incredibly organized with an eye for detail? Are you a skilled multitasker? UBS Business Solutions US LLC is seeking an Associate Director, IT Support Analyst in Nashville, Tennessee We're looking for an Associate Director, IT Support Analyst to:
o Ensure production stability and availability for key operational business processes. o Handle incident escalation and management. o Perform Problem Management on production issues. o Perform Incident trend analysis. o Prioritize remediation activities with delivery teams. o Conduct deep-dive post-mortems. o Drive process improvement initiatives alongside global production support projects. o Create and maintain written procedures and make available for audit or management review. o Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. o Track work progress and report any key issues to senior management and stakeholders. o Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. o Support both packaged and custom solutions, including OLS NEO and Kafka. Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 000431. NO CALLS PLEASE. EOE/M/F/D/V Your team You'll be working on the Group Functions CDIO team located in Nashville, TN. Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. Your expertise Education & Experience Requirement o Bachelor's degree or foreign equivalent in Computer Science, Information Technology or related field and five (5) years of experience in the job offered or as a Programmer Analyst, Technical Lead, Software Engineer or related occupation. Position requires experience with the following:
o z/OS Mainframe o Cobol o CICS o RACF o MQ o Distributed Systems o Automation tools, including Splunk o Windows o UNIX o SQL o ITIL LI-DNI About us UBS is the world's largest and only truly global wealth manager. We operate through four business divisions:
Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us? Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact? Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Support, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
o Ensure production stability and availability for key operational business processes. o Handle incident escalation and management. o Perform Problem Management on production issues. o Perform Incident trend analysis. o Prioritize remediation activities with delivery teams. o Conduct deep-dive post-mortems. o Drive process improvement initiatives alongside global production support projects. o Create and maintain written procedures and make available for audit or management review. o Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. o Track work progress and report any key issues to senior management and stakeholders. o Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. o Support both packaged and custom solutions, including OLS NEO and Kafka. Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 000431. NO CALLS PLEASE. EOE/M/F/D/V Your team You'll be working on the Group Functions CDIO team located in Nashville, TN. Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. Your expertise Education & Experience Requirement o Bachelor's degree or foreign equivalent in Computer Science, Information Technology or related field and five (5) years of experience in the job offered or as a Programmer Analyst, Technical Lead, Software Engineer or related occupation. Position requires experience with the following:
o z/OS Mainframe o Cobol o CICS o RACF o MQ o Distributed Systems o Automation tools, including Splunk o Windows o UNIX o SQL o ITIL LI-DNI About us UBS is the world's largest and only truly global wealth manager. We operate through four business divisions:
Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us? Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact? Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Support, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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