Assistant Regional Operations Manager
Nashville, TN Nashville, TN Full-time Full-time $40,000 - $45,000 a year $40,000 - $45,000 a year This position, based in nashville Tn, reports directly to Regional Operations Manager and Senior VP of Sales and Operations.
Day Time Responsibilities (est.
60% of responsibilities/time spent) ? Roll out Trash Fairies service to new properties ? Deliver Trash Fairies trash bins to properties (may include collection/storage of trash bins from a former service provider) ? Manage and secure storage of trash bin and roll cart inventory (Trash Fairies trash bins are for residents' use; roll carts are for Trash Fairies' service) ? Promptly attend to customer service issues and implement quality control (e.
g.
, adding hot doors to WAND app, courier coaching, etc.
) ? Under direction/guidance, de-escalate and resolve all customer service issues, working respectfully and efficiently w/ property managers (and residents, when necessary) ? Visit customer/property sites regularly and as needed to ensure that couriers have everything that they need to be successful pickups ? Make sure that you have back-up plans in place for courier no-show situations ? Assist Manager with customer/property visits, delivery of trash cans and magnets, etc.
? Maintain Trash Fairies vehicle service needs, and drive it carefully ? Additional duties as assigned/necessary to get the job done Nightly Responsibilities (Assistant/Area Manager) (est.
40% of responsibilities/time spent) ? Assist Matt Harrison with all nighttime duties and operations in assigned territory ? Fill in and cover shifts as needed ? Manage a team of area couriers ? Promptly attend to customer service issues and implement quality control measures ? De-escalate and resolve all customer/property service issues, properly and efficiently, with property managers (and residents, when necessary) ? Monitor courier check-in app (the WAND app) to make sure couriers in assigned territory are checked in and on-time each night and that they check out promptly after completion of their route for courier monitoring and for payroll purposes ? Make/take phone calls from couriers and handle issues that arise (usually from 7pm to 10pm on pickup nights) ? Coordinate with backup couriers as needed to ensure that pickup routes are covered for couriers who take days off (or are as no show) ? Implement quality control back-sweeps and/or fill in where needed to assure no gap in Trash Fairies' service ? Additional duties as assigned/necessary to get the job done Overnight Travel ? There will be some overnight travel to other sites/ states involved in your assigned territory outside of the nashville Tn area as needed (e.
g.
, property roll outs, problem solving, Trash Fairies' bin delivery, etc.
) and directed by Matt Harrison.
Trash Fairies to pay for reasonable meals and company-related travel expenses.
FULL-TIME AT-WILL POSITION - W-2 employee, $40,000 to 45,000 per year salary, plus potential Quarterly Bonus performance-based bonuses (from $250-$750 per quarter).
- Current
Benefits:
After 60 days in full-time position ? 2 weeks paid time off per year not to conflict with new property roll outs, scheduled ahead of time.
? Trash Fairies health/dental/vision company insurance policy provided/ individual (currently paid 100% by Trash Fairies for the employee only).
Note:
addition of immediate family members to the policy is available at 100% cost to the employee ? Trash Fairies work vehicle to drive as needed for work purposes (and minor personal use as well) ? Company credit card for Trash Fairies expenses only (e.
g.
, Trash Fairies' vehicle gas/maintenance, reasonable travel meals, company-related travel expenses, etc.
) ? Simple IRA program with 3% max company match ? Company cell phone / company computer Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Paid time off Schedule:
10 hour shift Education:
High school or equivalent (Required)
Experience:
Assistant Manager:
2 years (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Day Time Responsibilities (est.
60% of responsibilities/time spent) ? Roll out Trash Fairies service to new properties ? Deliver Trash Fairies trash bins to properties (may include collection/storage of trash bins from a former service provider) ? Manage and secure storage of trash bin and roll cart inventory (Trash Fairies trash bins are for residents' use; roll carts are for Trash Fairies' service) ? Promptly attend to customer service issues and implement quality control (e.
g.
, adding hot doors to WAND app, courier coaching, etc.
) ? Under direction/guidance, de-escalate and resolve all customer service issues, working respectfully and efficiently w/ property managers (and residents, when necessary) ? Visit customer/property sites regularly and as needed to ensure that couriers have everything that they need to be successful pickups ? Make sure that you have back-up plans in place for courier no-show situations ? Assist Manager with customer/property visits, delivery of trash cans and magnets, etc.
? Maintain Trash Fairies vehicle service needs, and drive it carefully ? Additional duties as assigned/necessary to get the job done Nightly Responsibilities (Assistant/Area Manager) (est.
40% of responsibilities/time spent) ? Assist Matt Harrison with all nighttime duties and operations in assigned territory ? Fill in and cover shifts as needed ? Manage a team of area couriers ? Promptly attend to customer service issues and implement quality control measures ? De-escalate and resolve all customer/property service issues, properly and efficiently, with property managers (and residents, when necessary) ? Monitor courier check-in app (the WAND app) to make sure couriers in assigned territory are checked in and on-time each night and that they check out promptly after completion of their route for courier monitoring and for payroll purposes ? Make/take phone calls from couriers and handle issues that arise (usually from 7pm to 10pm on pickup nights) ? Coordinate with backup couriers as needed to ensure that pickup routes are covered for couriers who take days off (or are as no show) ? Implement quality control back-sweeps and/or fill in where needed to assure no gap in Trash Fairies' service ? Additional duties as assigned/necessary to get the job done Overnight Travel ? There will be some overnight travel to other sites/ states involved in your assigned territory outside of the nashville Tn area as needed (e.
g.
, property roll outs, problem solving, Trash Fairies' bin delivery, etc.
) and directed by Matt Harrison.
Trash Fairies to pay for reasonable meals and company-related travel expenses.
FULL-TIME AT-WILL POSITION - W-2 employee, $40,000 to 45,000 per year salary, plus potential Quarterly Bonus performance-based bonuses (from $250-$750 per quarter).
- Current
Benefits:
After 60 days in full-time position ? 2 weeks paid time off per year not to conflict with new property roll outs, scheduled ahead of time.
? Trash Fairies health/dental/vision company insurance policy provided/ individual (currently paid 100% by Trash Fairies for the employee only).
Note:
addition of immediate family members to the policy is available at 100% cost to the employee ? Trash Fairies work vehicle to drive as needed for work purposes (and minor personal use as well) ? Company credit card for Trash Fairies expenses only (e.
g.
, Trash Fairies' vehicle gas/maintenance, reasonable travel meals, company-related travel expenses, etc.
) ? Simple IRA program with 3% max company match ? Company cell phone / company computer Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Paid time off Schedule:
10 hour shift Education:
High school or equivalent (Required)
Experience:
Assistant Manager:
2 years (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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