Full-Service Hotel Front Desk Agent
3.
4 Nashville, TN Nashville, TN Full-time Full-time From $16 an hour From $16 an hour 9 days ago 9 days ago 9 days ago Are you a hard-working and motivated person looking to join one of Nashville's newest hotel operations? Do you possess a natural talent for sharing warmth and positivity with those around you? Do you wish to learn and grow within a nurturing and dynamic environment every day? If so, La Quinta Inn & Suites Nashville Downtown/Stadium is seeking a Front Desk Agent to join the team at our brand new hotel! The La Quinta Nashville Downtown requires exemplary presentation and guest service at all times.
Guests are to be addressed with yes, sir, yes, ma'am, absolutely and my pleasure with each and every interaction.
This elevated sense of decorum and consideration, while required and essential, comes with training and expectations that will take any associate to the next level of their guest service abilities and further their career potential.
Please consider this prior to submitting an application, as it will be discussed as one of the first steps in the interview and hiring process.
Job Summary The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Service or Guest Service experience preferred.
Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Continental Inns of America standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Must be able to speak, read, write and understand English.
Maintain a clean work area.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We will not tolerate discrimination or harassment based on any of these characteristics.
We encourage applicants of all ages.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Nashville, TN Nashville, TN Full-time Full-time From $16 an hour From $16 an hour 9 days ago 9 days ago 9 days ago Are you a hard-working and motivated person looking to join one of Nashville's newest hotel operations? Do you possess a natural talent for sharing warmth and positivity with those around you? Do you wish to learn and grow within a nurturing and dynamic environment every day? If so, La Quinta Inn & Suites Nashville Downtown/Stadium is seeking a Front Desk Agent to join the team at our brand new hotel! The La Quinta Nashville Downtown requires exemplary presentation and guest service at all times.
Guests are to be addressed with yes, sir, yes, ma'am, absolutely and my pleasure with each and every interaction.
This elevated sense of decorum and consideration, while required and essential, comes with training and expectations that will take any associate to the next level of their guest service abilities and further their career potential.
Please consider this prior to submitting an application, as it will be discussed as one of the first steps in the interview and hiring process.
Job Summary The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Service or Guest Service experience preferred.
Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Continental Inns of America standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Must be able to speak, read, write and understand English.
Maintain a clean work area.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, , family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We will not tolerate discrimination or harassment based on any of these characteristics.
We encourage applicants of all ages.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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