Consult Coordinator
2.
6 Nashville, TN Nashville, TN Full-time Full-time Estimated:
$43.
1K - $54.
6K a year Estimated:
$43.
1K - $54.
6K a year 18 hours ago 18 hours ago 18 hours ago Consult Coordinator The Consult coordinator focuses on preparing the Consult for our clinical assessors.
Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge's mission during the scheduling process.
Responsibilities:
Obtain and prepare documentation to set up the LTSS Specialist.
Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments.
a Identify, document, and resolve member concerns to ensure interest and participating in the program Use multiple systems to track and record participant information using clear and concise notes Maintain excellent punctuality and attendance during work hours and schedule adherence Manage large amounts of inbound and outbound inquiries and document all interactions Meet personal/team metrics Other duties as assigned
Qualifications:
High school diploma or GED required 3
years' experience in customer service Interest in helping vulnerable populations Expertise in phone etiquette A warm, engaging personality with the ability to connect with individuals telephonically Solution-oriented and a creative problem solver Inspires a positive and collaborative work environment Ability to work in a metric and goal-oriented environment Experience with conflict resolution, defusing, and de-escalating upset callers Calm, unhurried approach that inspires confidence Highly organized and pays attention to detail Self-starter with a propensity to follow-up and follow-through Employment Type:
Full-Time Location:
Remote in EST or CST Zones.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Nashville, TN Nashville, TN Full-time Full-time Estimated:
$43.
1K - $54.
6K a year Estimated:
$43.
1K - $54.
6K a year 18 hours ago 18 hours ago 18 hours ago Consult Coordinator The Consult coordinator focuses on preparing the Consult for our clinical assessors.
Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge's mission during the scheduling process.
Responsibilities:
Obtain and prepare documentation to set up the LTSS Specialist.
Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments.
a Identify, document, and resolve member concerns to ensure interest and participating in the program Use multiple systems to track and record participant information using clear and concise notes Maintain excellent punctuality and attendance during work hours and schedule adherence Manage large amounts of inbound and outbound inquiries and document all interactions Meet personal/team metrics Other duties as assigned
Qualifications:
High school diploma or GED required 3
years' experience in customer service Interest in helping vulnerable populations Expertise in phone etiquette A warm, engaging personality with the ability to connect with individuals telephonically Solution-oriented and a creative problem solver Inspires a positive and collaborative work environment Ability to work in a metric and goal-oriented environment Experience with conflict resolution, defusing, and de-escalating upset callers Calm, unhurried approach that inspires confidence Highly organized and pays attention to detail Self-starter with a propensity to follow-up and follow-through Employment Type:
Full-Time Location:
Remote in EST or CST Zones.
Estimated Salary: $20 to $28 per hour based on qualifications.
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