Assistant Executive Housekeeper
Hampton Inn & Suites Nashville Downtown Capitol View Hampton Inn & Suites Nashville Downtown Capitol View Nashville, TN Nashville, TN Full-time Full-time $24 - $25 an hour $24 - $25 an hour 2 days ago 2 days ago 2 days ago Vacation/PTO, Referral Bonus, Flexible Hrs, Discount Hotel Benefits, Professional Development and Much More! DO YOU WANT TO BE PROMOTED! Reports to Executive Housekeeper The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Assistant Executive Housekeeper.
This position is ideal for someone who has professional drive to excel their career to progress further to be Director of Housekeeping at later point.
Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of Downtown Nashville.
Hotel offers fun working environment and healthy team culture.
As Assistant Executive Housekeeper, you will Oversee a dedicated housekeeping team to ensure the comfort and safety of guests, while helping meet and exceed business goals.
Create an environment that's safe and engaging, where motivated people want to join, learn, do their best, and advance.
Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Successfully administer the department's budget.
Ensure financial goals are met through budget development and oversight.
Protect the brand and asset by ensuring that programs are smoothly implemented and compliant.
And, if something goes wrong, you make it right for the guest.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee Performs other duties as required to provide genuine hospitalityProvides employees with the information needed to perform their job effectively Orients employees to the department and hotel and provides on-the-job training on job responsibilities Prioritizes and assigns work Provides feedback to the employee and department manager on the employee's performance of job responsibilities Supervises Room Attendants in the cleaning of guest rooms Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily Supervises the completion of short notice requests for rooms Prepares requests for replacement of furniture, fixtures, etc.
and follows up to ensure completion of request Inspects all check-out/stay over rooms for adherence to Radisson's standards Monitors quality of rooms by conducting and documenting inspections of cleaned rooms Prioritizes special cleaning requests (i.
e.
VIP rooms, check-in, etc.
) Ensures that linen closets are maintained as appropriate Verifies that carts are stored properly and closets are locked Assists in inventories as requested Success FactorsFocus On the Customer Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
Foster Teamwork Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively Clarify and provide information so that coworkers, customers and suppliers understand and can take action.
Demonstrate Openness and Respect for Others Value and remain open to new ideas and perspectives.
Attend to Detail Ensure that work is accurate, thorough and to the highest standards.
Build Strong Relationships Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Key Skills and RequirementsStand-up and/or One-on-one Training Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Organization Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.
e.
food & beverage service, housekeeping, etc.
) Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour Expected hours:
40 - 50 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Shift:
10 hour shift License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is ideal for someone who has professional drive to excel their career to progress further to be Director of Housekeeping at later point.
Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of Downtown Nashville.
Hotel offers fun working environment and healthy team culture.
As Assistant Executive Housekeeper, you will Oversee a dedicated housekeeping team to ensure the comfort and safety of guests, while helping meet and exceed business goals.
Create an environment that's safe and engaging, where motivated people want to join, learn, do their best, and advance.
Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Successfully administer the department's budget.
Ensure financial goals are met through budget development and oversight.
Protect the brand and asset by ensuring that programs are smoothly implemented and compliant.
And, if something goes wrong, you make it right for the guest.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee Performs other duties as required to provide genuine hospitalityProvides employees with the information needed to perform their job effectively Orients employees to the department and hotel and provides on-the-job training on job responsibilities Prioritizes and assigns work Provides feedback to the employee and department manager on the employee's performance of job responsibilities Supervises Room Attendants in the cleaning of guest rooms Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily Supervises the completion of short notice requests for rooms Prepares requests for replacement of furniture, fixtures, etc.
and follows up to ensure completion of request Inspects all check-out/stay over rooms for adherence to Radisson's standards Monitors quality of rooms by conducting and documenting inspections of cleaned rooms Prioritizes special cleaning requests (i.
e.
VIP rooms, check-in, etc.
) Ensures that linen closets are maintained as appropriate Verifies that carts are stored properly and closets are locked Assists in inventories as requested Success FactorsFocus On the Customer Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
Foster Teamwork Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively Clarify and provide information so that coworkers, customers and suppliers understand and can take action.
Demonstrate Openness and Respect for Others Value and remain open to new ideas and perspectives.
Attend to Detail Ensure that work is accurate, thorough and to the highest standards.
Build Strong Relationships Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Key Skills and RequirementsStand-up and/or One-on-one Training Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Organization Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.
e.
food & beverage service, housekeeping, etc.
) Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour Expected hours:
40 - 50 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Shift:
10 hour shift License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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