Customer Service Rep III

Company Name:
Position Description
Purpose: Provide post-sales, pre-claim policy service and maintenance. Process service requests and respond to customer inquiries and concerns.
Organizational Structure: This is a team environment reporting to a supervisor and team manager.
Performance Objectives:
1. Provide post-sales, pre-claim policy service and maintenance. Process service requests and respond to customer inquiries and concerns.
2. Meet established productivity and quality service standards.
3. Perform moderately complex routine and non-routine customer service transactions.
4. Handle correspondence, and/or telephone calls using AWD and the Customer Service front-end systems (SWB, CSS, 3R) or the administrative system (AGNIS or VFlex) when applicable.
Position Requirements
The Ideal Candidate Should Have:
1. One - two year's job related experience is required. Knowledge of products, systems, and functions within the Customer Service department is helpful.
2. Bachelor's degree preferred. High school graduate or equivalent required.
3. Advanced interpersonal skills. Ability to interact with other Customer Service employees as well as internal and external customers in a professional manner.
4. Proficient oral and written communication skills.
5. Good PC skills including Microsoft Office and Outlook.
About Us
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve
, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement
in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIG_LatestNews - LinkedIn:
Job ID #: 99189
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: High School Diploma
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Customer Service
Travel Percentage: 0%

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