Account Manager - Healthcare Services

Company Name:
LaBine & Associates
A global publically traded company with operations in over 10 countries serving clients in over 50 countries in the BPO/ITO space is looking for Account Directors. The incumbent will work on helping to improve the performance of customers' operational processes and expand on the partnership.

Key Responsibilities

Work with clients to uncover business needs and objectives, develop strategies, and identify/implement appropriate solution to help achieve client goals.
Develop broad industry knowledge in terms of trends, challenges, best practices etc.
Ultimate responsibility for Account governance
Understand clients business and generate ideas to enhance client performance.
Build trust, credibility, and client referrals.
Achieve client targets within the context of the underlying opportunities.
Work with business development, solutions, and technology teams to develop sales proposals.
Balance client demands with participation in broader organizational initiatives.

coach
and mentor delivery leadership and account management teams
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
Proactively assesses, clarify, and validate customer needs on an ongoing basis.
Liaise with Industry bodies and institutions to bring in global best practices and build a brand.

Skills/Experience
10 - 15 years of experience in client facing roles
8+ year's account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).
Bachelor's Degree or higher education credentials
Having a background in Technology is a plus but not essential
Ability to manage, support, develop and coordinate the actions of the assigned solutions teams
Experience in Insurance,
real estate
, Healthcare, Financial
services
, logistics or similar services industry is essential.
Extensive knowledge and experience in consulting, building shared services in distributed delivery model is desired.
Demonstrated track record of building client relationships, development business and providing quality service
Ability to interact with C-Suite level executives with proven global expertise and perspective
Must be able to travel domestically and internationally to cover global client sites
In-depth knowledge of the ITO/BPO Industry
Strong business acumen with excellent negotiation skills and an ability to conceptualize and sell ideas.
Strong mediation and conflict management skills
An ability and experience to manage accounts globally is a must, overseas work experience would be a plus
Strong organizational, multi-tasking, time-management and analytical skills.
Excellent communication & interpersonal skills

Areas of Experience - Insurance Services/ Healthcare Services
Policy administration
Claims services
Broking services
Workers' compensation

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