Business Solution Analyst - LAQR

Company Name:
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world-s most well-known and respected companies, including more than 75 percent of the Fortune 100.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you-ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients- will be heard.
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Primary Duties:
Maintains a solid knowledge base of the functional capabilities of and is a Subject Matter Expert on the LAQR Applications and the various areas and products within it.
Assists the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.
Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs, Manages the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
Provides operational support to practitioners and firm clients. Configures SharePoint features in production and non-production environments. Engages with various ITS organizations to resolve problems as they arise.
Possesses overall understanding of appropriate business processes and workflows.
Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).
Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
Provides feedback to USI QA resources
Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.
Participates in reviews of plans associated with project execution.
Assists Engagement Manager with status reporting as required by the DeloitteNet Channel and Deloitte Applications Studio leadership.
Responds proactively to both business and project issues and escalates appropriately.
Required Qualifications:
5+ years of experience working in supporting multiple software projects in various IT roles.
3+ years of Business Analyst or System Analysis experience.
2+ years of Quality Assurance experience.
A solid knowledge and understanding of functionality within Deloitte and LAQR applications preferred.
Must have in-depth knowledge of software development lifecycles including Agile development and testing.
Experience with test plan creation, automated test scripting, and load/stress testing.
Familiarity with SharePoint, Test Director, MS Project, HP Quality Center, SAP Solution Manger, Automated QA tools is a plus
Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus
Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.
Excellent written and verbal communications, organization, analytical, planning and leadership skills.
Strong management, communication, technical and remote collaboration skill are a must.
Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
Excellent team collaboration skills.
Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).
Preferred Qualifications:
Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
Familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus.
Experience working with Agile development processes.
Experience in packaged software development
Experience in programming is a plus.
Experience with implementation of Mobile Web Content vs. Native Development.
Understanding of additional User experiences/interfaces (Swipes, gestures, etc.)
Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
Travel Requirements:
Limited travel might be required.
About Deloitte
As used in this document, -Deloitte- means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Req Number: 006262
Category: Information Technology
Location: Nashville, TN

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