Consumer Affairs Manager - Nashville

Company Name:
American International Group
Consumer Affairs Manager - Nashville
Picture yourself building a successful career at American General Life and Accident Insurance Company working alongside other talented, highly motivated individuals committed to reaching our goal of becoming our industry's employer of choice. We believe that our success depends on a world class team with diverse and unequaled expertise. If you would like to be part of a newly re-designed strategic organization where there are no limits, we invite you to consider putting your talents to work with AIG's Consumer Affairs department in Nashville, TN!
The AIG Life and Retirement Consumer Affairs Manager is responsible for overseeing ongoing activities regarding customer grievances and related regulatory inquiries for a team of AIG Life and Retirement Consumer Affairs Analysts working in Nashville, Tennessee. This person will report to the Director of AIG Life and Retirement Consumer Affairs.
Performance Objectives:
Supervise the work of staff located in Nashville responsible for investigating and providing responses to customer grievances regarding AIG Life and Retirement insurance products and related regulatory inquiries.
Ensure all complaints and inquiries are properly logged, tracked, investigated and resolved in a timely fashion and in accordance with applicable legal requirements and company policy.
Identify individual complaints and inquires that present potentially significant regulatory and compliance issues for escalation to senior management within compliance and individual business units prior to resolution.
Interact with state insurance regulators regarding customer complaints.
Analyze customer complaint data to identify significant trends, including emerging regulatory and compliance issues.
Continuously review existing processes and controls to identify potential enhancements. The Ideal Candidate Should Have:
Minimum of 3 years of relevant experience in the life insurance industry; Prior experience in compliance, operations, risk management, audit, or claims is strongly preferred.
The ideal person for this role should have prior managerial experience and significant knowledge and understanding of the life insurance industry. Candidates will also be expected to possess the following professional and personal attributes:
FINRA General Securities Principal - Series 24 and/or FINRA Investment Company Products/Variable Contracts Limited Principal - Series 26 (preferred)
Demonstrated ability to influence and work effectively within a highly-matrixed organization with employees at all levels.
Self-starter with the ability to meet or exceed deadlines, prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment.
Ability to confront conflict and difficult issues in a professional, assertive and proactive manner.
Strong problem-solving and project management skills.
Excellent organizational, writing, verbal and presentation skills.
A strong education including an undergraduate degree; graduate degrees in relevant areas of study preferred. American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIG_LatestNews - LinkedIn:
Job ID #: 97811
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: Bachelors Degree (or equivalent)
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Compliance
Travel Percentage: 0%

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