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Operations Manager

Company Name:
Leaders Moving Company
Position Type:
Full-time
Founded in 1994, Leaders Moving and Storage is a full service moving company offering residential, commercial, and storage services. Leaders has established a great reputation for quality, service, and professionalism, with over 80% of our business coming from repeat customers or referrals. Simply put, Leaders is one of the top moving and storage companies in the industry.
The
Operations Manager
is a key management position responsible for direct oversight and management of Operations team, including but not limited to, leading, hiring, and managing moving crew and dispatchers/assistant operations managers, overseeing daily planning, interaction customers, managing vehicle and equipment inspection process and maintenance, and daily administrative paperwork.
Job Responsibilities
:
1. Responsible for the overall day-to-day moving operations, transportation, and warehouse functions of Leaders Moving Company.
2. Oversees scheduling and deployment of crews at the start of each workday. Additional work outside normal work operating hours, including Saturday shifts; actively manages, coordinates, and dispatches moving crews.
3. Carries out management responsibilities which include, but are not limited to, hiring and training new moving crew team members, planning, assigning, and directing work; ensures positive employee relations; reviews employees' performance; administers discipline; applies company policies and coaches and trains crew.
4. Manages customer relations, quality and

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