Sr Analyst - Risk Process

Company Name:
Asurion
Title: Sr Analyst - Risk Process
Location: TN-Nashville - 648 Grassmere Park
Other Locations:
JOB TITLE: Risk Process- Sr Analyst
DEPT: Program Management
REPORTS TO: Senior Manager, Risk / Insurance
LOCATION:Nashville, TN
FLSA STATUS: Exempt
Peace of Mind Comes Through Endless Opportunity
How BIG can you think? At Asurion, Big Thinkers are what we are all about; it's part of our DNA.
Every day, in our offices around the globe, we create endless opportunities. We believe in passionate debate about how we can best serve our customers. We operate many multilingual call centers that handle millions of calls each day. As a result, we have become a driving force in our industry.
Come join a winning team with endless opportunity and put your career on the fast track!
JOB PURPOSE:
The Risk Process Senior Analyst will work cross-functionally with Program Management, IT, Customer Care, and Legal/Regulatory to create and develop programs that would mitigate fraudulent claims. This position will drive change to the claims management systems and processes with the purpose of managing risk, managing average claims costs and reducing claimant abuse in order to meet or exceed underwriting profit goals.
KEY ACCOUNTABILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage, with oversight, projects from planning through post implementation evaluation that are geared towards mitigating fraudulent claims
Utilize cross-functional teams to identify claimant abuse and design/ lead the implementation of counter measures that impact multiple functions across the company
Develop claims processing systems that adhere to policy terms and conditions
Act as a liaison to other Asurion departments and serve as Program Management representative on cross functional project / initiative teams
Continually review cross carrier processes to identify efficiency improvements and possible anti-fraud opportunities
Partner with CARE, TLC, IT and Client Services to gain support, resources and champions for initiatives aimed at reducing risk and claimant abuse
Create financial analysis and models for assessing initiative impacts pre/post implementation
Objectively evaluate systems and processes to develop recommendations for change with a focus on claims costs and reducing abusive claims
QUALIFICATIONS
PROFESSIONAL COMPENTENCIES:
Exceptional time management and organizational skills
Intellectual curiosity and advanced problem solving skills
o Applies mathematical and statistical analysis in problem solving
o Gathers evidence through research
o Evaluates options & derives conclusions
o Quantitative thinker
o Effective at planning for and initiating change
Ability to communicate effectively
o Very explicit and concise writing
o Ability to explain difficult concepts
Adept at relationship building and maintenance
o Experience in liaison roles
o Works well on a team basis
o Adept at conflict management
o Motivates fellow workers
o Ready willingness to share credit with others
o Expertise in interpersonal contact
o Effective in dealing with many different people / personality types
Ability to anticipate problems and opportunities and the initiative to pursue solutions
Ability to apply strong problem solving skills to complex financial/operational systems and associated integrated processes
Ability to build models needed to understand issues at a detail level and forecast impacts of change
Ability to manage and influence effectively in a matrixed and collaborative environment at all levels of the organization
Ability to thrive in an environment guided by Asurion's core values
EDUCATION AND EXPERIENCE:
Bachelor's degree preferred.
2 years' experience in Insurance, Operations, or Risk Management
Software development skills and experience
Project management skills and experience
Process design skills and experience
Experience using Microsoft Office applications (MS Word, MS PowerPoint, MS Excel, MS SharePoint, MS Project, etc)
TRAVEL:
This position requires travel of approximately 5% to 10% of the time.
CERTIFICATES, LICENSES, REGISTRATIONS:
This position will require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) will result in forfeiture of the position. If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process you will not be considered for this position.
LANGUAGE SKILLS:
This position requires the ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents. This position also requires the ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications. This position requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
MATHEMATICAL SKILLS:
This position requires the ability to add, subtract, multiply, divide and interpret complex numbers, financial data and reports. This position requires the ability to apply such concepts to create reports and financial records and present them effectively. This position must be able to develop complex formulas, to perform needed calculations and to demonstrate how data was derived.
PHYSICAL DEMANDS:
This position is in a fast pace setting which requires energy and stamina. This position requires periods of standing, walking and sitting for a minimum of 8 hours per day. This position requires some overtime and the ability to work all shifts. This position also requires close vision, distance vision, color vision, depth perception, peripheral vision and the ability to adjust focus visually. This position requires eye-hand coordination and the ability to use hands to finger, handle or feel and to reach or grasp. This position is in a community, high traffic area, working in close proximity to others.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor(s). This description is subject to review and modification at any time without notification.
Program Management
Organization: SVP_SCM

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