Ideal Services Operator

Company Name:
Omni Hotels
Ideal Services Operator - (23982)
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Job Title
Ideal Services Operator
Nashville Hotel - Nashville, TN 37201 US (Primary)
Omni Hotel Overview
Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
Job Description
Summary:To direct and assist guest and employees with communication needs in accordance with Omni standards.
Answer incoming telephone calls to the hotel efficiently and courteously.
Direct phone calls and messages to appropriate personnel or guest.
Assist all guests and employees.
Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
Recording and making Wake up calls.
Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.
Job Requirements
Computer skills required.
Must have the ability to work alone, with others, and remain at work station for entirety of shift.
Must be able to work a flexible schedule including, weekends and holidays.
Must have customer service experience with excellent written and especially verbal communication skills.
Must be able to sit for extended periods of time.
Job Type
Job Classification
Front Office Operations

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