Client Service Specialist 1,2 - East Nashville

Company Name:
SunTrust Banks
Client Service Specialist 1,2 - East Nashville-260535
Description
Our Branch Banking Teammates are often the first to meet new clients and the ones who start them on the path to reaching their financial goals. We help them buy homes, grow businesses, send kids to college and build their futures. By having a conversation, we can understand what our clients need, and can create customized product and service solutions that address them. Our most important job as the face of SunTrust is to build a lasting relationship that help us match our clients with the exact solutions they need to help them reach their financial goals.
Provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch. Must adhere to applicable regulations, internal controls, policies, procedures and the SunTrust Code of Conduct.
Ability to handle a variety of tasks and priorities accurately and efficiently according to established processes and guidelines during the course of a business day including but not limited to:

Cash handling

Deposits and withdrawals

Payments and transfers

Consignment item sales

Lobby management
Develop and expand new client relationships through:

Utilizing resources to conduct consultative conversations and provide financial solutions that meet clients needs across all product and service lines - not limited to deposit and credit products

Identifying and making appropriate referrals to other lines of business
Primary focus is assisting with client transaction and service needs with additional activities related to sales opportunities, based on the needs of the branch.
Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other teammates in the branch. Mix of work will include transaction processing, client servicing and sales. Proportion of time spent on each will vary day to day and market to market.
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.
Client Service Specialist I
Ability to handle a variety of tasks and priorities during the course of a business day; possesses skill, ability and aptitude to deliver industry-leading service, perform routine client maintenance requests, problem resolution and basic sales functions as well as basic teller transactions. Commit to advancing knowledge of sales techniques and product knowledge to better serve personal and business clients. Contributions made to meeting and exceeding client service and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships. Consistently follows defined procedures for bank operations and client service behaviors that contribute to delivering an extraordinary client interaction.
Knowledge of risk management and loss prevention. Supervision and/or assistance needed with more complex platform tasks.
Qualifications
Basic Requirements:
High school diploma or equivalent
Minimum six months experience as a SunTrust Teller or FSR, or one year of non-SunTrust experience including some or all of the following: service, sales, cash handling or payment transaction experience
Basic level of knowledge and/or skills related to the financial services industry
Basic math and numeric sequencing aptitude
Willing and able to follow instructions and work under established guidelines
Preferred Requirements:
College level courses
Prior experience in a comparable position at a financial services company
Demonstrates ability to interact confidently with clients
Ability to identify, evaluate and resolve client financial needs
Cash handling and/or payment transaction experience in a medium to high volume environment with established processing procedures and controls
Benefits:
Your life is full of responsibilities; SunTrust provide the tools and resources to help you balance your Work and your Life needs through the following benefits:
Medical, Dental, and Vision Plans
Retirement Plan - 401k with matching
Life insurance
Disability insurance
Time away from work - vacations and holidays
Professional development - SunTrust University, an in-house career growth and employee development program
Tuition Assistance - financial help for going back to school
About SunTrust:
SunTrust is one of the nation's largest and strongest financial services holding companies in the United States. We offer over 1,500 branches and 2,800 ATM in convenient locations throughout the southern regions of the U.S. SunTrust provides deposit, credit, trust, and investment services to a broad range of retail, businesses, and institutional clients.
How to Apply? Is this you? If you are qualified and interested, please click the Apply Now button.
Job:Retail Banking
Primary Location:TN-Nashville (1)-East Nashville Branch
Schedule:Full-time

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