Case Manager Team Lead

Company Name:
Position Description
Will act as Team lead for a group of Case Managers. The Lead will work as a Case Manager as described below, but will also provide additional support for the Supervisor, helping to monitor production and distribute work and acting as a back-up to the Supervisor as needed.
Position Requirements
1. Has proven leadership skills and positive attitude, capacity to make sound and effective decisions while demonstrating a high energy level, and have the ability to tailor phone demeanor in a difficult situation.
2. Be cross-trained on all functions as needed
3. Proven track record of showing initiative and creativity
4. Superior written and verbal communication skills
5. Strong understanding of Underwriting, new Business and Producer Services Department workflows.
6. Experience providing the highest quality service to the field force, insured and underwriting staff.
7. Must be proactive in servicing the customer and providing top level of service needed to exceed their expectations
8. Effective organizational skills and attention to detail
9. Met excellent performance expectations in previous positions as evidenced by meets/exceeds or exceeds expectations on two recent Job Performance Evaluations.
10. Dependability as evidenced by good attendance record
11. Good PC skills and systems proficiency (Vantage, Excel, MS Word, etc.)
About Us
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 102505
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: Bachelors Degree (or equivalent)
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Underwriting
Travel Percentage: 0%

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