Sr. Manager, IT Resource Management
Company Name:
Asurion
Title: Sr. Manager, IT Resource Management
Location: TN-Nashville - 2nd Avenue South TP Center
Other Locations:
The Senior Manager of Resource Management will develop and maintain resource models and reporting for the Technology organization and support related demand management activities. This role will require a senior functional expert who can work across product management, technology, and third party providers to maintain visibility to current resourcing levels, profiles, and forecasts. Such an expert will also be required to partner with project teams, product leadership, technology leadership, and HR and Finance to drive effective demand estimation, resource supply management, and capacity allocation.
Responsibilities
Maintain a view of Technology resource base data, past alignment with projects, and resource forecasts for up to six months.
Review, quality check, and leverage HR position data for employees and contractors working in the Technology organization globally.
Work collaboratively with project and product management teams and other Technology organizations to allocate resource capacity effectively.
Build out processes and tools that allow for reconciliation amongst disparate business unit, HR, and Finance resource-related data sets, driving regular clean-up activities.
Effectively use all existing systems and tools for resource management, demand estimation, capacity allocation, productivity, analytics and performance enhancements.
Facilitate the formulation and analysis of ad hoc scenario modeling in support of investment and deployment decision-making meetings.
Identify areas for improvement and develop action plans to implement positive change to resource management processes.
Support special resource and demand management-related projects.
Provide timely, accurate, value-added reporting to stakeholders. Work closely with Technology leadership and project teams to ensure reporting needs are satisfied.
Initiate and maintain resource and demand management process documentation.
Qualifications
Bachelor degree in math, statistics, business, or related discipline.
3-5 years experience in Technology resource and/or demand management, or equivalent experience managing technical projects.
Familiarity with Agile development, and project and portfolio management tools
Demonstrated skills in organization, prioritization, and time management
Demonstrated skill in teamwork and relationship building across a broad organization
Superior demonstrated interpersonal skills to communicate effectively both verbally and in writing
Solid presentation skills in communicating to various levels of staff, and all levels of management and leadership.
Ability to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Strong focus on customer satisfaction.
Excellent negotiating and consensus building skills.
Ability to manage a diverse range of projects simultaneously in a rapidly changing environment.
Strong ability to see the 'big picture' and aptitude to implement strategies that align tasks/people/requirements for success in meeting the department and business goals
Effectively manages the administrative activities of the resource group including employee maintenance such as time off approvals, performance appraisals, training and professional development, and promoting a positive working environment
Identifies training requirements for team members based on skill assessment and facilitates the scheduling and coordination of training
Provides the strategy for the creation of processes and procedures, and measurement of resource management activities with input from affected groups and individuals
Maintains knowledge of systems, tools, and processes used by Technology Products
Maintains knowledge of the business processes that drive the work of the Technology Products department
Ensures resource workload is clearly defined and leveled across the organization or department
Maintains a strong level of understanding of the Asurion markets and has a forward looking perspective on strategic business needs
Encourages an open, learning, and progressive environment
Ensures proper personnel status notifications are relayed to project and functional managers through the approved protocols
Specific Job Duties
Facilitates the development and maintenance of a clear and concise statistical and metric-based reporting of activities via status reports and dashboards
Recruits and interviews prospective staff to fill project and functional needs, including full-time employees, on-site contractors, and off-shore contractors
On-boards new hires by orienting them to the company and coordinating functional training, and prepares staff members for new assignments by providing project-specific guidance, familiarization, and training
Maintains an inventory of core competency skills and tracks individuals'' skills by proficiency, frequency and context of use
Manages resource utilization with respect to project and functional staffing needs, measuring productivity, forecasting future staff needs, identifying skill development needs and capacity planning
Develops staff skills by ongoing gap analysis of skill utilization and core competencies versus functional needs, identifying appropriate internal and external training and mentoring mechanisms to close the gap, scheduling the appropriate training in planned intervals between scheduled work assignments, and evaluating effectiveness of the overall training curriculum and delivery methods
Assists staff members with career development by coordinating individual development plans, coaching and mentoring, and preparing the staff member for promotion and/or successively more responsible positions
Manages performance by setting performance goals, assigning performance objectives, aligning individual and collective goals, collecting performance feedback, conducting performance reviews, and disciplinary actions
Initiates staffing requests for both full time and contracting resources
Define and maintain a vendor scorecard to drive quality and cost effective resource solutions
Experience and Educational Requirements:
General
Bachelor''s degree in Business, Computer Sciences or related field (an equivalent combination of related education, training, and experience may be considered)
5 - 8 years resource planning and people management
8 years experience in one or more of the following areas (or combination thereof):
o Telecommunications industry
o Insurance / claims industry
o Relevant IT Discipline
Understanding of SDLC processes and methodologies like: MSF, RUP, Agile, and SCRUM
Skill in diagnosing and solving complex problems as well as providing detailed risk analysis with appropriate mitigation strategies and cost-benefit analyses
Superior oral and written communication skills. Ability to exhibit a commanding presence when necessary.
Superior user-level computer skills including common business applications such as MS Windows and MS Office including Excel, Word and Powerpoint.
Knowledge of theory and principles of project and resource management
Technical and Management Experience
5 years resource planning, SDLC management, or similar experience
Experience reporting in a clear, detailed, and analytical style using fact-based metrics; setting aside all personal bias and subjectivity is required
Strong knowledge of system integration, ETL, technical operations, or related areas
Ability to handle multiple assignments and prioritize work for self and others
Excellent time management skills
Exemplary track record for carrying a set of tasks from start to finish and meeting deliverable targets
Ability to work independently and as part of a team
Strong desire to belong to a successful team
Demonstrates self-motivation and positive energy
Proven resource management track record
Comprehensive knowledge of industry best practices approach to growing people and solving problems
An entrepreneurial spirit while applying proven practices and processes
Ability to easily adapt to a changing environment and resist distractions contrary to primary objectives
Devotion to customer service both internal and external
Embodies trust and respect
About Asurion:
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-companyNEW,provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer's wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 10,000 employees and operates in six countries across three continents. For more information, please .
EOEIT
Organization: SVP_ITEstimated Salary: $20 to $28 per hour based on qualifications.
Asurion
Title: Sr. Manager, IT Resource Management
Location: TN-Nashville - 2nd Avenue South TP Center
Other Locations:
The Senior Manager of Resource Management will develop and maintain resource models and reporting for the Technology organization and support related demand management activities. This role will require a senior functional expert who can work across product management, technology, and third party providers to maintain visibility to current resourcing levels, profiles, and forecasts. Such an expert will also be required to partner with project teams, product leadership, technology leadership, and HR and Finance to drive effective demand estimation, resource supply management, and capacity allocation.
Responsibilities
Maintain a view of Technology resource base data, past alignment with projects, and resource forecasts for up to six months.
Review, quality check, and leverage HR position data for employees and contractors working in the Technology organization globally.
Work collaboratively with project and product management teams and other Technology organizations to allocate resource capacity effectively.
Build out processes and tools that allow for reconciliation amongst disparate business unit, HR, and Finance resource-related data sets, driving regular clean-up activities.
Effectively use all existing systems and tools for resource management, demand estimation, capacity allocation, productivity, analytics and performance enhancements.
Facilitate the formulation and analysis of ad hoc scenario modeling in support of investment and deployment decision-making meetings.
Identify areas for improvement and develop action plans to implement positive change to resource management processes.
Support special resource and demand management-related projects.
Provide timely, accurate, value-added reporting to stakeholders. Work closely with Technology leadership and project teams to ensure reporting needs are satisfied.
Initiate and maintain resource and demand management process documentation.
Qualifications
Bachelor degree in math, statistics, business, or related discipline.
3-5 years experience in Technology resource and/or demand management, or equivalent experience managing technical projects.
Familiarity with Agile development, and project and portfolio management tools
Demonstrated skills in organization, prioritization, and time management
Demonstrated skill in teamwork and relationship building across a broad organization
Superior demonstrated interpersonal skills to communicate effectively both verbally and in writing
Solid presentation skills in communicating to various levels of staff, and all levels of management and leadership.
Ability to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Strong focus on customer satisfaction.
Excellent negotiating and consensus building skills.
Ability to manage a diverse range of projects simultaneously in a rapidly changing environment.
Strong ability to see the 'big picture' and aptitude to implement strategies that align tasks/people/requirements for success in meeting the department and business goals
Effectively manages the administrative activities of the resource group including employee maintenance such as time off approvals, performance appraisals, training and professional development, and promoting a positive working environment
Identifies training requirements for team members based on skill assessment and facilitates the scheduling and coordination of training
Provides the strategy for the creation of processes and procedures, and measurement of resource management activities with input from affected groups and individuals
Maintains knowledge of systems, tools, and processes used by Technology Products
Maintains knowledge of the business processes that drive the work of the Technology Products department
Ensures resource workload is clearly defined and leveled across the organization or department
Maintains a strong level of understanding of the Asurion markets and has a forward looking perspective on strategic business needs
Encourages an open, learning, and progressive environment
Ensures proper personnel status notifications are relayed to project and functional managers through the approved protocols
Specific Job Duties
Facilitates the development and maintenance of a clear and concise statistical and metric-based reporting of activities via status reports and dashboards
Recruits and interviews prospective staff to fill project and functional needs, including full-time employees, on-site contractors, and off-shore contractors
On-boards new hires by orienting them to the company and coordinating functional training, and prepares staff members for new assignments by providing project-specific guidance, familiarization, and training
Maintains an inventory of core competency skills and tracks individuals'' skills by proficiency, frequency and context of use
Manages resource utilization with respect to project and functional staffing needs, measuring productivity, forecasting future staff needs, identifying skill development needs and capacity planning
Develops staff skills by ongoing gap analysis of skill utilization and core competencies versus functional needs, identifying appropriate internal and external training and mentoring mechanisms to close the gap, scheduling the appropriate training in planned intervals between scheduled work assignments, and evaluating effectiveness of the overall training curriculum and delivery methods
Assists staff members with career development by coordinating individual development plans, coaching and mentoring, and preparing the staff member for promotion and/or successively more responsible positions
Manages performance by setting performance goals, assigning performance objectives, aligning individual and collective goals, collecting performance feedback, conducting performance reviews, and disciplinary actions
Initiates staffing requests for both full time and contracting resources
Define and maintain a vendor scorecard to drive quality and cost effective resource solutions
Experience and Educational Requirements:
General
Bachelor''s degree in Business, Computer Sciences or related field (an equivalent combination of related education, training, and experience may be considered)
5 - 8 years resource planning and people management
8 years experience in one or more of the following areas (or combination thereof):
o Telecommunications industry
o Insurance / claims industry
o Relevant IT Discipline
Understanding of SDLC processes and methodologies like: MSF, RUP, Agile, and SCRUM
Skill in diagnosing and solving complex problems as well as providing detailed risk analysis with appropriate mitigation strategies and cost-benefit analyses
Superior oral and written communication skills. Ability to exhibit a commanding presence when necessary.
Superior user-level computer skills including common business applications such as MS Windows and MS Office including Excel, Word and Powerpoint.
Knowledge of theory and principles of project and resource management
Technical and Management Experience
5 years resource planning, SDLC management, or similar experience
Experience reporting in a clear, detailed, and analytical style using fact-based metrics; setting aside all personal bias and subjectivity is required
Strong knowledge of system integration, ETL, technical operations, or related areas
Ability to handle multiple assignments and prioritize work for self and others
Excellent time management skills
Exemplary track record for carrying a set of tasks from start to finish and meeting deliverable targets
Ability to work independently and as part of a team
Strong desire to belong to a successful team
Demonstrates self-motivation and positive energy
Proven resource management track record
Comprehensive knowledge of industry best practices approach to growing people and solving problems
An entrepreneurial spirit while applying proven practices and processes
Ability to easily adapt to a changing environment and resist distractions contrary to primary objectives
Devotion to customer service both internal and external
Embodies trust and respect
About Asurion:
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-companyNEW,provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer's wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 10,000 employees and operates in six countries across three continents. For more information, please .
EOEIT
Organization: SVP_ITEstimated Salary: $20 to $28 per hour based on qualifications.
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