Administrative Assistant -Top Seller - The Mall at Green Hills

Company Name:
Title: Administrative Assistant -Top Seller - The Mall at Green Hills
Location: Tennessee-Nashville
Other Locations:
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a highly motivated individual to support our top sellers in a variety of administrative functions.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal administrative assistant is motivated, results oriented and committed to providing outstanding customer service every day.
Support salesperson to perform all aspects of the selling process
Complete sales transactions at the cash register
Process special orders and follow-up on merchandise being sent from other stores
Prepare merchandise for pick-up or send
Set up customer fitting room with merchandise selected by the salesperson
Support team goals and build positive relationships
Greet customers in a timely, professional and engaging manner
Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events on behalf of top seller
Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships
Work as a team player to ensure each customer receives the best service possible
Perform daily department maintenance tasks, including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Support top seller in the administration of relationship building tools
Proficiency in MS Word, Excel and Outlook
Demonstrated ability to develop relationships with customers and coworkers
Strong organizational and follow-through skills
Excellent communication and interpersonal skills
Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
Knowledgeable and enthusiastic about fashion
Ability to quickly learn new procedures and processes
High level of ownership, accountability and initiative
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune(TM) magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.Administrative Support

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