Practice Management/Help Desk Support Specialist

Company Name:
New Directions Staffing
Practice Management/Help Desk Support Specialist
We are currently engaged with a client who is seeking a Practice Management/Help Desk Support Special on a consulting to full time direct employee basis. In this role, the Help Support Support Specialist will:
Primarily support client's proprietary practice management system.
Serve customers through telephone, e-mail and internet inquiries.
Thoroughly documents all customer issues in the issue tracking system(s) to ensure product and service reliability'
Troubleshoot, identifie and resolve first and second level support problems including problems related to software but to also include internet connectivity and hardware problems'
The appropriate individual will have demonstrated experience in the following:
Extensive healthcare practice management software.
Windows2000, WindowsXP, WindowsVista and web based applications.
Using MS Office products, Internet Explorer 6.5, 7.0 and 8.0.
Remote access connections such as RDP or Webex.
Knowledge of SalesForce or similar help desk ticketing system.
Interview Now
In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor Visa's for this role. Local candidates preferred. Personal Interviews are Required.
About Us
New Directions is an Information Technology Recruiting & Staffing firm that provides our clients: consulting; project staff augmentation and traditional hire services for: Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations and Associated Technologies.
Our success and subsequent growth has been based on leveraging our clients' technology with talented people.

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