Technical Business Analyst

Company Name:
IDR, Inc.
We are seeking a Senior Business Analyst to work on a highly visible project with a global company based in the Nashville, TN area! If you are passionate about working on new projects and adding value to a new initiative, this could be a great role for you. We are looking for someone who has a technical background but can also think critically and create solutions quickly.
Overview:
This person will be working on development projects for a call center application that includes a CRM and knowledge base solutions. This person should have a background in call center and/or technical support as well as experience working with a CRM or Knowledge Management tool. This person will be responsible for gathering requirements from internal customers and communicating that information to the development teams.

Qualifications:
3+ years of professional experience as a Business Analyst on software development projects
Agile/Scrum experience
Experience with one or more of the following: call center software, CRM systems, knowledge management systems, and/or workflow analysis experience
Excellent communication skills
Solid experience with standard tools such as Excel, Visio, MS Project, and JIRA

Ability to think critically and create solutions

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