HR Services Rep

Company Name:
Temporary-Hire Full Time plus benefits
Position Overview
Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.
Essential Job Functions
Answering phone calls regarding employee benefits
Completing the dependent verification process for employees
Process qualifying events for non-open enrollment insurance changes
Complete error reports
Appropriate follow up as needed
Listen to calls and report back information for quality assurance purposes.
Minimum of HS diploma, college degree considered a plus
Call center experience preferred
Proficient in Microsoft Office products
Solid knowledge of benefit administration
Excellent communications skills, both oral and written
Strong knowledge of HIPAA laws and regulations
Other Skills/Abilities
Strong interpersonal skills and the ability to communicate with a diverse group
Must be able to multi-task
Excellent critical thinking and problem solving capabilities
Ability to communicate clearly and operate multiple computer applications simultaneously
Strong organizational skills
Willingness to help

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