Senior Operations Processor

Company Name:
American International Group
Purpose: The Ops Processor Sr. is responsible for a variety of tasks with the Administration Values Dept. The primary purpose of this position is to support the processing of Life and Health Claims. Duties require 75% administrative tasks and 25% telephone work (both incoming and outbound calls.)
Organizational Structure: This position reports to manager in a department of 7. There is significant interaction with both internal and external customers.
Essential Functions
1. Support Claim department by analyzing and correcting system errors produced from claim payments, including accounting entries.
2. Assist in the reconciliation of accounts assigned for claims accounts, unclaimed property, or matured endowments.
3. Maintain various reports and documentation related to the administration service area.
4. Communicate with internal and external clients to resolve issues related to admin values.
5. Process various administration value transactions within multiple applications.
6. Assure accuracy of all sources for 1099 reporting completed by Administration Services area. Research inquiries and make corrections as necessary.
7. Research, evaluate, and monitor various administrative reports, including accounting reports.
8. Other duties as assigned by management. Requirements:
1. One to two years' relevant experience in the insurance industry preferred.
2. High school diploma or equivalent (GED) required. Bachelors Degree preferred.
3. Knowledge of AGNIS or VFLEX systems preferred.
4. Strong oral and written communication skills and customer service technique.
5. Ability to use sound judgment and make decisions. Must have initiative to take responsibility for work assigned and complete it with minimal supervision.
6. Must be highly organized with ability to change priorities in order to meet unit's goals during peak periods of heavy work volume.
7. Strong PC skills including Word and Excel. Ability to learn new systems as required. Must be able to type at least 35 WPM. American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 103286
Employment Type: Full Time - Permanent
Location(s): TN-Nashville
Education Preferred: Some College
Business Unit: AIG Life and Retirement
Relocation Provided: No
Functional Area: Operations
Travel Percentage: 0%

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