FT Sales Coordinator - Radisson Nashville Airport

Company Name:
Carlson Companies
FT Sales Coordinator - Radisson Nashville Airport
Job ID # 28277
Position Title FT Sales Coordinator - Radisson Nashville Airport
Location TN - Nashville
Functional Area Administrative Services
Business Unit Carlson Hotels Managed
Employment Type Full Time Regular
Education Required C - HS Graduate or Equivalent
Experience Required 1 - 3 years
Relocation Provided No
Position Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Assists in the preparation of proposals and contracts as assigned by the sales managers or the Director of Sales.
Manages files on a timely basis to confirm business
Contacts in-house customers to retain and grow existing business, repeat bookings.
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to sales and administrative team.
Completes administrative projects as assigned, answer Phones / Filing / in addition to manage social media initiatives.
Communicates clients'' requests to all departments in an effective and timely manner
Assists with the completion of monthly booking report(s)
Take reservation calls and secure business.
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Creates 100%25%20guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100%25%20Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Position Requirements
Minimum one year hotel sales experience
Local market knowledge preferred
High school diploma required, bachelor's degree preferred
Collaborate effectively with other hotel employees and managers to ensure teamwork
Proficient computer skills including Microsoft Office Outlook, Excel, Delhi and Opera Property management system
Strong verbal and written communication skills
Strong negotiation skills
PHYSICAL DEMANDS
Sitting for extended period of time
Occasional long periods of standing
No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required
Good manual dexterity for the use of common office equipment
OTHER INFORMATION
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

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