Customer Delivery Excecutive

Company Name:
Customer Delivery Executive - Nashville, TN
The Customer Delivery Executive is the primary, accountable owner of the day-to-day customer relationship for their Line of Business (LOB) while directly leading the efforts of account assigned Dell Delivery personnel to ensure customer needs and contract requirements/Service Level Agreements are met. Solely accountable for the Delivery component and specific Line of Business (eg Apps, BPO, IS, etc) P&L; on the account(s).
Role Responsibilities
Overall ownership of assigned customer relationship
Accountable for the delivery of service commitments to customers for their account Creating
prototypes and authoring detailed interaction specifications
Develops account plan for the LOB account(s) in coordination with the Customer Executive who owns
the integrated, final plans
Translating usability and field research findings into design improvements
Owns LOB task order approvals for the account
Manages delivery components of the Account P&L;
Manages the hiring, staffing and maintaining of a diverse and effective workforce
Ensures positive customer experience and satisfaction by developing and executing to a Net
Promoter Score (NPS) Action Plan
Responsible for assigned customer relationships and delivery for small to medium engagements with
revenue up to $5m
10+ years of relevant experience or equivalent combination of education and work experience
Strong background in technology, IT Outsourcing, Infrastructure and Services Delivery
4+ years managerial/leadership experience
Ability to communicate design rationale and build consensus
Experience with the delivery components for account (P&L;) Profit and Loss
Ability to lead large cross-functional teams (often times global in nature)
Ability to motivate, direct and lead large groups of people at all levels within the organization
Undergraduate degree and 6-8 years relevant experience or Graduate degree and 4-6 years
relevant experience
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that
fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work.
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement
Job: Customer Delivery Exec Manager
Primary Location: North America-US-TN-Nashville
Shift: Day Job
Job Level: Individual Contributor
Req ID: 14000OW6

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