Social Media Specialist

Company Name:
Asurion
Title: Social Media Specialist
Location: TN-Nashville - 648 Grassmere Park
Other Locations:
The Social Media Specialist will connect with our customers in social spaces to increase Asurion's social presence and elevate the customer experience.Maniacally focused on the customer experience, they will interact directly with our customers, and watch for trends related to our customers, products and brand.
KEY AREAS OF IMPACT

Provide superior customer service through direct social engagement viachannels such as: Twitter, Facebook, Forums and Blogs

Utilize our 3rdparty social media application to monitor, moderate and engage across all monitored social channels

Collaborate with our team of customer satisfaction specialists to resolve customer issues in or out of channel

Collaborate with all team members to support the social media and the online strategy

Identify and report any trends that are developing in any of the monitored social channels

Identify creative social media best practices to improve our customer's experience
PROFESSIONAL COMPENTENCIES

Is an early adopter, with a high degree of intellectual horsepower and curiosity, and experience in practical application and administration of social tools & platforms

Is the customer champion, committing to superior customer and employee experiences

Strong verbal & written communication skill set and the ability to influence, specifically when dealing directly with customers on behalf of the company

Demonstrates divine discontent, and is committed to producing the very best output

Lists driving engagement and collaboration as strengths

Exercises good judgment, and uses creative, analytical and quantitative problem-solving skills

Drives results, is action-oriented, and self-motivated, meetingaggressive deadlines with high-quality output
QUALIFICATION

2 years in social media space, with track record of listening & increasing customer engagement & follower base with online community, acting on the company's behalf

Bachelor degree in communications, marketing or related field

3 years supporting the customer experience

Strong skills in social media CRM platforms

Experience in wireless, technology, and/or insurance industries considered a plusCall Center Operations
Organization: SVP_CARE

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