Support Coordinator

Company Name:
Willis
Support Analyst--Help Desk
Will support the UK (United Kingdom)
3rd Shift (3:00am-12:00am)
Global IT at Willis is at the forefront of the development of the business and is recognized as a key driver of competitive advantage. This provides exceptional opportunities for our team to participate in wide variety of projects and activities .
We have an experience Support Analyst to support our users. This position is located in Nashville, Tennessee , where you will serve as the primary contact for Willis employees and customers regarding technical questions, concerns and problems. Many Willis employees began their careers in this role and are now disbursed throughout global IT.
Responsibilities include:
Utilizing technical and customer service skills to satisfactorily resolve end-user issues with products and services.
Provide feedback and innovative suggestions for solutions to improve service and to reduce support call volume.
Proactively follow-up with customers and escalate issues as necessary.
Input and update service documentation into the call request system.
To qualify, you must have an Associate's Degree or better in a computer - related field or equivalent work experience. A+, Network +, MCP, or MCSE a plus. Previous customer service experience is preferred. The ideal candidate will be detail-oriented and will possess excellent troubleshooting and analytical problem solving skills as well as excellent written and verbal communication skills. Must possess knowledge of PC hardware, Windows operating systems, VPN remote access connections, Active Directory, Citrix, and the world-wide web. An understanding of TCP/ IP, WINS and DNS is required. VMS/VAX and MS Office support experience is a plus. Ability to type 35-40 wpm.
A positive, flexible and professional team player who thrives in a fast-paced environment will be well-suited to our team.
Do more. Be more. Realize Your Potential.
Willis is an EEO/AA employer who supports Diversity.
Job Title: Support Coordinator
Job Function: Information Technology
Date Posted: 5/27/2014
Location: Nashville, TN
Job Number: JO-1405-6265

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