Assistant Front Office Manager

Company Name:
Gaylord Hotels
Position Type:
Full-time
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home. And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord Opryland Resort & Convention Center located at
2800 Opryland Drive
,
Nashville,
Tennessee,37214
is currently hiring a
Senior Catering Manager.
Responsibilities include:
JOB SUMMARY
Manages the front desk operation including guest registration, room assignment and check-out procedures. Monitors the daily performance of the front office staff. Supervises the group arrival, registration, check-out specifications and needs are executed. Represents property management in guest issue resolution and decisions related to front office.
CANDIDATE PROFILE
Education and Experience
High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation.
OR
College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500+ room hotel with a Diamond Rating of 4 or 5 preferred
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
Monitors the daily performance of the front office staff.
Manages cash banks.
Monitors cash handling procedures.
Monitors billing, cashiering and bill adjustment procedures.
Partners with operational departments to provide execution of special requests.
Performs scheduled system checks and daily reporting functions.
Maintains current knowledge of local area, attractions and events.
Ensuring Exceptional Customer Service
Represents property management in guest issue resolution and decisions related to front office.
Supervises the group arrival, registration, check-out specifications and needs are executed.
Partners with operational departments to provide execution of special requests.
Managing Projects and Policies
Have Knowledge of and assist in all emergency procedures as required.
Follow and enforce all Gaylord Hotel credit policies
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Managing and Conducting Human Resources Activities
Interviews, selects and trains employees
Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status
Provides for the safety and security of the employees or the property
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
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Requirements:
See Job Description

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