Program Manager 1 Nashville

Company Name:
Location(s):Nashville, TN
In addition to the Basic job description for a Sr. Manager of Services, the chosen individual must have a solid background in a C-level technology leadership position managing all aspects of the technical infrastucture of a fortune 1000 company. Position will be located in Nashville and experience in the health-care industry a definite plus.
The Mgr Programs oversees the day-to-day operations and team members to fulfill lifecycle services at the client site. Incumbents must demonstrate strong leadership and act as a positive stakeholder in all situations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
Maintain key relationships both internally and within the client environment.
Liaison between client and Insight team members (i.e., AI Lab, Call Management Center, Disposal, Service Sales Rep, Consulting Services, etc.)
Monitor and mentor team member performance, including the reinforcement of Insight corporate initiatives.
Maintain and uphold program and client processes and procedures.
Maintain client expectations such as SLA adherence and high levels of customer satisfaction.
Provide various monthly and ad hoc reporting.
Define opportunities for process improvement.
Strong decision making abilities with program cost savings in mind.
Hold proper knowledge and certifications to handle technical issues escalated by team members.
Maintain SLA and customer satisfaction.
Ensure contract/program goals are met by team.
Other duties as assigned.
Education and/or Experience:
Associates degree in a Computer Science or a related field. Experience may be used in lieu of educational requirements. A+ Certification, MCP, Required certifications for the program scope (MSCE, DELL warranty certified, CCNE, etc). 20 hours of basic project management courses. MCSE preferred but not required, Comp TIA Project+ preferred but not required.
Must have 10+ years delivering multi-site deployment projects on a large scale (2,500+ locations) and it would be helpful to have delivered these projects within the hospitality market place.
3-5 years of technical experience in the computer field required. Must have exceptional interpersonal skills to work with clients. Ability to display high-level troubleshooting competencies required. Must have ability to read, analyze, and interpret scopes of work. Manage, mentor, and train team members experience a must. Must be able to monitor and drive team to a goal/outcome. Strong reporting skills in Excel needed. Must have strong decision making and time management skills. Some financial knowledge (revenue versus expense) a plus. Ability to write reports and/or business correspondence needed. Ability to effectively present information and respond to questions from groups of managers, customers, other employees a plus.
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
Light to moderate lifting is required.
Ability to uphold the stress of traveling.
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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