Service Technician Marine, Atv

Company Name:
Bass Pro Shops

Job Title: Service Technician
Department: Outdoor World / Sportsman Warehouse / Free Standing Store
Reports to: Service Manager
Position summary:
Perform all service and warranty repairs on boats, motors, trailers or ATVs in a timely and efficient manner according to manufacturer specifications.
Position responsibilities:
1. Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
2. Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, trailers and ATVs.
3. Install all types of accessory items.
4. Assist customers by answering specific technical questions to help the customer understand the operation of the unit and the work to be done or work already completed.
5. Attend technical training to improve proficiency, quality of work and to achieve higher levels of certification.
6. When necessary, water test unit with customers to verify work performed and to explain the operation of the product.
7. Stay familiar with painting process, decal application and fiberglass repairs.
8. Perform rigging as required.
9. Maintain a clean and professional work area.
10. Follow all Company Policies and Procedures.
11. Perform other duties, assignments and responsibilities as needed.

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